2006
Bachelore of Science in Electronics and Communications Engineering
Holy Angel University
More Info About Me
❖ Geared up to do challenging activities
❖ Flexible & Eager to be trained.
❖ Critical thinking and problem solving.
❖ Professionalism and strong work ethic.
❖ Oral and written communications skills.
❖ Can perform independently or in a team environment, and can work under pressure with minimal supervision
❖ My skills includes Computer Literacy, knowledge in Salesforce Administration, Can provide technical knowledge about Any ISP - Services, General Virtual Assistance, Social Media Managing, Data Entry, Content Writing and Search Engine Optimization
My Skills and Competencies
Social Media Manager
General Virtual Assistant
Salesforce Admin
ISP - Technical Support
Content Writing
Data Entry
Search Engine Optimization
Certificates
My Experience and Education
2022
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2022
Freelance
(Social Media Manager Trainee)
A Social Media Manager is responsible for overseeing a company’s interactions with the public by implementing social media platforms’ content strategies. Their duties include analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
2022
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2022
Freelance
(Content Writer Trainee)
Conducting in-depth research on industry-related topics in order to develop original content.
Developing content for blogs, articles, product descriptions, social media, and the company website.
Assisting the marketing team in developing content for advertising campaigns.
Proofreading content for errors and inconsistencies.
Editing and polishing existing content to improve readability.
Conducting keyword research and using SEO best practices to increase traffic to the company website.
Creating compelling headlines and body copy that will capture the attention of the target audience.
Identifying customers’ needs and recommending new content to address gaps in the company's current content.
2020
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2022
Emapta Services Inc.
(Technical Support Representative)
Provides Technical support for Telephony, Dial Up, ADSL and ADSL2, Fiber Broadband Internet
Services through over the phone, Chat and Email. Accepts Escalated call and response to customer inquiries regarding service, equipment, features, activations, and/or changes to account information. Asses, create technical report, and Log Faults to Supplier for further escalation, call supplier for inquiries and updates about the fault and updates customers about their technical issues. Informs customers about services available and assesses customer needs. Handles customer problems related to product function or
the replacement of devices. Completes, processes, maintains and gathers information, resolves inquiries and logs customer calls. Strives to resolve customer issues on the first call without having to transfer callers. Follows escalation procedures as needed.
2018
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2019
Cognizant Technology Solutions Philippines Inc.
(Senior Process Executive)
Communicate with proper verbal and written etiquette to account users while troubleshooting their product concerns in a fast paced environment. Give full attention (Active Listening) to what other people are saying; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Use logic and reasoning (Critical Thinking) to pull important information from content provided and identify alternative solutions or approaches to problems. Communicate effectively as appropriate for the needs of the audience as well as maintaining detailed records of ticket information and daily production. Maintain up-to-date, comprehensive product knowledge in the ever changing technical field. Maintain composure in escalated situations. Ability to multitask and sit for long periods of time.
The System Admin manages Salesforce security including roles, profiles, sharing rules, workflows and groups. Maintain and customize Sales Cloud and Service Cloud applications. Build custom workflows, process builder, validation and formula based on end users business requirements. Manage operational requests and troubleshoot issues. Maintain database for integrity and accuracy including cleansing and duplicate record management. Manage all sales related technical resources and migration of data into Salesforce. Provide How-to support and answer general questions related to configuration and standard use of Salesforce to end users. Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to end users.
2015
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2018
Acquire Asia Pacific
(Technical Support Supervisor -Team Lead)
Plan, organize, schedule and supervise the day to day technical support operation which encompasses all troubleshooting, customer service issues. Lead, manage, motivate, develop, train and review performance of staff, as required. Ensure all employee issues and concerns are addressed in a timely manner, encourage involvement from all staff and foster a positive team environment. Measure, monitor and maintain customer service and satisfaction. Foster good customer relations and service at all times.
Manage and Schedule training and development of the technical support team i.e. new equipment, products and skills enhancement etc. Develop and maintain department policies, procedures and processes, as required Work with other departments on identifying and ensuring product design or any other issues are tackled and corrective action(s) is taken; ensuring the customer is satisfied with the outcome. Perform other duties assigned by management
2008
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2009
Nidec Subic Bay Philippines Corporation
(Associate Engineer)
Responsible for trial/preproduction preparation; Verification of machines by GRNR and Correlation result. Process design evaluation and verification; 4M change evaluation and application; Failure analysis of top defective items; Data acquisition and analysis; Functional/appearance related customer claim analysis, and other related tasks that may be assigned by the Department/Section Manager;
My Services
Salesforce Admin
Managing SF roles, profiles, sharing rules, workflows, and groups. Importing sales dep't leads, contacts and other data.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
SEO
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Data Entry
Completing the necessary tasks with accuracy and data integrity, Encoder, Lead Generator
Content Writing
Content writing is a creative profession that writes copies for websites, blog posts, social media, and a variety.