INFORMATICS INTERNATIONAL COLLEGE

Bachelor of Science in Information Technology

PRO VA PHILIPPINES

GVA Trainee

Data Entry

Graphic Design

Detail-Oriented Skills

Problem-Solving Skills

Communication Skills

Customer Service Skills

Social Media Platform Knowledge

Technical Skills

Organizational Skills

I am an Information Technology professional with 7 years of experience, skilled in data entry, graphic design, and customer service.

I have strong expertise in data management, accuracy verification, and spreadsheet handling. With a typing speed of 74 WPM and 100% accuracy, I ensure fast and precise data entry and document processing. Having an imaginative mind, I also specialize in creating logos, banners, and marketing materials using tools like Photoshop and Canva to craft visually appealing and effective designs.

As a dedicated and highly motivated virtual assistant, my goal is to ensure that my clients can focus on what truly matters while I handle the rest. I am always eager to expand my expertise, learn new technologies, and enhance my approach. By continuously learning and adapting, I aim to provide outstanding results customized to meet each client's specific needs.

NETWORK OPERATIONS CENTER TECHNICIAN, Insight Direct Philippines, LLC

• Monitor network infrastructure, servers, routers, switches, and firewalls for performance, outages, and security threats.
• Encode and manage inventory of network devices, ensuring accurate records of device models, serial numbers, and installation locations.
• Log incidents, outages, resolutions, and changes in the ticketing system.
• Track and update network device inventory to ensure proper asset management and maintenance schedules.
• Work closely with network engineers, IT teams, cybersecurity analysts, and vendors to ensure smooth operations and timely issue resolution.

IT SERVICE DESK ANALYST, DXC Technology Philippines Inc.

• Provide technical support to end-users via phone, email, or ticketing system for IT related issues.
• Assist in hardware and software inventory management, tracking devices and licenses.
• Log and track service requests in the IT service management system, maintaining detailed records of problems and solutions.
• Maintain and update documentation, including troubleshooting guides, knowledge base articles, and user manuals.
• Ensure timely resolution of incidents in line with service level agreements (SLAs).