INFORMATICS INTERNATIONAL COLLEGE

Bachelor of Science in Information Technology

PRO VA PHILIPPINES

GVA Trainee

Data Entry

Graphic Design

Detail-Oriented Skills

Problem-Solving Skills

Communication Skills

Customer Service Skills

Social Media Platform Knowledge

Technical Skills

Organizational Skills

I am an IT professional with 7 years of experience, skilled in data entry, graphic design, and customer service. I’m highly accurate and efficient, typing 74 WPM with 100% accuracy, and experienced in managing and verifying data. My creativity allows me to design logos and marketing materials using Photoshop and Canva, while my excellent communication skills, developed through years of working in technical support, enable me to interact effectively with clients, understand their needs, and deliver high-quality results. As a motivated and adaptable virtual assistant, I aim to help clients focus on what matters most by handling their daily tasks efficiently.

DATA CENTER OPERATIONS ENGINEER, Nowcom Global Services, LLC

• Monitor and maintain servers, applications, and network devices to ensure optimal
uptime and performance.
• Perform regular data entry, reporting, and documentation of operational metrics.
• Automate repetitive monitoring and data-gathering tasks using Python and PowerShell
scripts.
• Work closely with Network, DevOps, and System teams to improve workflows and ensure
quick issue resolution.
• Ensure accuracy and consistency in daily reports and system logs.
• Conduct routine audits of backup jobs, system capacity, and storage utilization.
• Communicate incident updates and service status reports clearly to internal teams.
• Check systems pre and post maintenance to confirm successful updates.

NETWORK OPERATIONS CENTER TECHNICIAN, Insight Direct Philippines, LLC

• Monitored servers, routers, and firewalls to ensure system uptime and performance.
• Managed and updated network device inventory records with accuracy.
• Logged incidents, outages, and maintenance activities using a ticketing system.
• Communicated remotely with engineers and vendors to coordinate quick resolutions.
• Gained strong experience in data management, reporting, and detail-oriented
documentation.

IT SERVICE DESK ANALYST, DXC Technology Philippines Inc.

• Provided remote technical support to end-users for IT-related issues.
• Tracked hardware and software inventory, ensuring accurate database updates.
• Logged service requests and maintained detailed records in the ITSM system.
• Created and updated user documentation and knowledge base guides.
• Strengthened data organization, multitasking, and customer service skills.