Bachelor of Science in Information Technology

Northwestern Mindanao State College of Science and Technology

Montol National High School

Stimson Abordo, Ozamiz City, Misamis Occidental, Philippines

Content Moderator

TaskUs Inc.

* Reviewed employers created account to ensure compliance with platform policies and community standards
* Identified and escalated sensitive or high-risk material using sound judgment and discretion
* Demonstrated strong attention to detail, critical thinking, and decision-making under pressure
* Adapted quickly to evolving content policies and platform update

Customer Service Advocate

TaskUs Inc.

* Maintained and updated order backlog to ensure timely resolution and prevent escalation of customer issue
* Proactively contacted carriers and merchants via email and phone to follow up on order status and expedite fulfillment
* Assisted customers with order tracking, cancellations, and refund requests through clear and empathetic communication
* Ensured accurate documentation of case progress and resolutions

Customer Service Representative

Alorica Inc.

* Maintained accurate documentation of customer interactions and resolutions
* Demonstrated strong product knowledge and adaptability in handling a wide range of customer scenarios
* Supported customers with billing concerns, including payment arrangements, disputes, and account adjustment

Web Design
Communication and Customer Service
Social Media Management
Content Moderation
Data Entry and organization
Research Skills
Tech tools (e.g. Google Workspace, Microsoft Office, Asana, Slack, Canva)