October 7, 2023

General Virtual Assistant by ProVA

Analytical and Critical Thinking
Time management
Decision-making
Attention to detail
Multi-tasking
Admin Assistant/Support
Data Entry
Microsoft Office (Word, Excel, PPT)
Google Workspace

2013 - 2017

B.S in Business Administration Major in Human Resource Development Management, Bataan Peninsula State University

August 2025 up to present

Genpact, Process Associate

-Outbound Calls: Place calls to existing or potential customers, clients, or vendors based on campaign or process requirements.
-Customer Engagement: Explain products, services, offers, or resolve inquiries proactively.
-Sales/Lead Generation: Generate leads, upsell/cross-sell products, or convert inquiries into confirmed sales (depending on the account).
-Follow-ups: Call back customers for pending issues, renewals, payment reminders, or documentation follow-ups.
-Data Updates: Record customer information, update CRM systems, and ensure data accuracy.
-Achieve Targets: Meet daily/weekly/monthly quotas such as call volume, sales conversion, or collection goals.
-Escalation Handling: Forward unresolved or complex issues to higher-level support.

December 2023 - December 2024

Central One Bataan Ph Inc., HR Associate

- Accurately record and maintain employee work hours, including regular hours, overtime, and time off, using designated timekeeping systems and software.
- Review timekeeping records for accuracy and completeness, identifying and correcting any discrepancies or errors in employee time entries.
- Collaborate with the payroll department to provide accurate timekeeping data for payroll processing.
- Respond to employee inquiries regarding timekeeping policies, procedures, and records, providing guidance and assistance as needed to ensure understanding and compliance.

May 2023 - December 2023

Centro Medico De Santisimo Rosario, Accounting Staff

- Record day-to-day financial transactions, including purchases, expenses, revenue, and other financial activities.
- Maintain accurate and organized financial records.
- Reconcile bank statements and other financial records to ensure accuracy.

October 2018 - April 2023

Servicio Filipino Inc., Payroll and Billing Assistant

- Collaborate with HR and other departments to gather relevant payroll information.
- Ensure accuracy in time and attendance records, deductions, and withholdings.
- Assist in the preparation and processing of payroll for employees.
- Input and update employee data in the payroll system.

July 2017 - June 2018

FCF Manufacturing Corp., HR Clerk

- Create and maintain accurate and up-to-date employee records, including personal information, employment history, and benefits enrollment.
- Assist in processing HR-related documentation such as employment contracts, offer letters, and other relevant paperwork.
- Track and record employee attendance, working closely with the payroll department to ensure accurate processing of time and attendance records.