Committed, responsible, and dedicated to excellence, I am constantly seeking new experiences to enhance my skills. With a background in Customer Service, I have perfected the art of communicating in a professional tone, and I am always looking for ways to improve.

Social Media Manager

Freelancer

At my previous job as a Social Media Manager, my responsibilities included writing captivating captions to engage our audience, sourcing or creating visual assets to accompany our posts, optimizing content with relevant hashtags and keywords to increase reach, creating and editing product images to showcase our offerings, and promptly answering customers' inquiries to ensure a positive user experience.

Customer Service Representative

Concentrix

As part of my previous role, I efficiently handled customer concerns, addressing them promptly and escalating major issues to my supervisor when necessary. I also made it a priority to answer customer telephone calls promptly, providing timely assistance and addressing their needs. Additionally, I ensured that customer records were up-to-date by meticulously updating account information. Furthermore, I proactively built rapport with customers, establishing strong relationships and resolving any concerns they may have had to ensure their satisfaction.

Completed 40 credits in BSBA Marketing Management

University of the Visayas - Dionisio Jakosalem St, Cebu City

Techical-Vocational-Livelihood Strand (Tourism)

Mactan National High School - Isuya, Mactan Lapu-Lapu City

With High Honors

- Excellent in communication skills both verbal and written
- Customer service
- Graphic design
- Multitasking skills
- Adherence to deadlines
- Office Apps (e.g., Word, Excel, Google Docs)
- Creative writing
- Tech savvy
- Determination
- Adaptability