2019
Accountancy and Business Management
Far Eastern University, Manila
Get to know me!
Hi, I’m Cyrell Young, a dedicated virtual assistant based in the Philippines. With a strong background in customer support, content creation, and administrative tasks, I’ve developed expertise in handling emails, chat, and phone support, as well as graphic design and medical transcription.
I thrive in fast-paced environments, whether it’s assisting customers with inquiries and orders, managing social media content, or transcribing medical files. I’ve handled inbound and outbound calls, created and managed content calendars, and worked closely with design teams to produce engaging marketing materials like social media posts, brochures, and flyers.
I’ve also gained hands-on experience in medical documentation using eClinicalWorks (eCW), NextGen, managing patient records, updating progress notes, and scheduling appointments. Beyond that, I ensure smooth office operations by handling administrative tasks, organizing schedules, and maintaining accurate data entry.
With a keen eye for detail and a commitment to efficiency, I take pride in delivering high-quality work while maintaining confidentiality and professionalism. Recognized for my ability to multitask effectively, I’ve been awarded for outstanding performance, including being a top agent and maintaining one of the lowest average chat handling times.
If you’re looking for someone who can lighten your administrative load while ensuring productivity and quality, I’d love to help!
cyrellpawaan.va@gmail.com
+63 927 917 2927 - WhatsApp
My Skills and Competencies
Graphic Design
Data Entry
Content Creation
Transcription
Typing Skill
Certificates
My Experience and Education
JULY 2024
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MARCH 2025
Direct Client
(Virtual Assistant)
Managed daily office tasks to ensure smooth operations and assisted with administrative duties, including scheduling, document preparation, and data entry.
Handled social media management, including content posting and engagement.
JULY 2023
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MARCH 2025
Direct Client
(Medical Transcriptionist / VA)
Transcribing files through recordings and live home visits. Adding, cancelling, rescheduling, and calling appointments. Upload documents and register patients to EHR.
Experienced in managing patient records and clinical documentation using eClinicalWorks (eCW) system, updating progress notes, scheduling appointments, and creating new patient profiles.
JUNE 2023
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DECEMBER 2024
Nagog Innovation Technology Inc.
(E-Commerce VA)
Handling inbound and outbound calls to assist customers, troubleshooting, creating cases depending on customer’s concerns, and communicating with the client to know the resolution on the cases.
MAY 2022
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MAY 2023
Hinduja Global Solutions
(Chat Support Representative)
Sending leads to the dealership that can be possible sales. Handled 3-4 concurrences at a time providing information to the customers regarding vehicles in a timely manner.
JULY 2021
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APRIL 2022
Concentrix
(Customer Service Representative)
Handled inbound calls daily, providing quality service to providers inquiring about the claims, benefits, and eligibility of their patients.
JULY 2020
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OCTOBER 2021
Potcy Online Shop
(Social Media Manager)
Taking photos, editing, creating captions, and posting them on Facebook. Creating content calendar, and live selling. Responding to customers' concerns and inquiries promptly.
My Services
Graphic Design
Create social media posts, brochures, business cards, flyers, etc.
Virtual Assistant
Managing daily office tasks to ensure smooth operations and assisting with administrative duties
Medical Transcription/Scribe
Transcribing files through recordings and live home visits. Managing patient records and clinical documentation.