2012
High School Diploma
Mandaue City Comprehensive National High School
More Info About Me
Accuracy, Proficiency, Assistance, Service
I have over 4 years of experience working in the BPO industry. My experiences include cold calling homeowners in the US regarding their mortgage to generate leads for our client. Also, prequalifying people in the US to provide them quotation with their home and auto insurance, taking calls for a home repair service company, and setting an appointment.
I am confident with my previous experiences mentioned above. I have a reliable computer background, good problem-solving skills, good interpersonal skills, language proficiency, and I am computer literate and competent.
I am willing to accept any work to be offered; rest assured that I will do my best to provide you with outputs that suit your standards and satisfaction.
My recent position from my previous corporate job was Workforce Development Specialist where I handle specific Insurance Agencies and take care of their packages so we will be able to generate leads for them.
My Skills and Competencies
Telemarketer
Customer Support
Appointment Setter
Data Entry
Certificates
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My Experience and Education
September 2022
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September 2023
Wood Majestic Inc.
(CUSTOMER SUCCESS TEAM LEADER ▪ Wood Majestic)
As a Customer Support Specialist, my primary role revolved around providing exemplary service to our valued
customers. I adeptly managed inquiries and concerns through various channels, including emails, chats, and
phone calls, primarily related to orders placed with our company. My responsibilities included resolving issues,
delivering order status updates, and ensuring an exceptional customer experience.
Upon being promoted to the role of Customer Success Team Leader, I took on an expanded set of
responsibilities, including leadership and sales engagement
In my dual role as a Customer Support Specialist and Customer Success Team Leader, I consistently upheld a
commitment to delivering top-tier customer service. This included not only assisting and leading the customer
support team but also actively engaging in sales inquiries to support the company's objectives for growth and
customer satisfaction.
February 2022
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August 2022
MCC Brokerage
(APPOINTMENT SETTER)
In my role as an Appointment Setter for a reputable brokerage firm, my primary responsibility was to initiate
cold calls to Medicare agents across the nation. These calls aimed to engage agents, gather essential
information, and ultimately secure appointments with our National Director. This crucial role played a pivotal
part in expanding our network and identifying potential opportunities for collaboration.
October 2021
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January 2022
Expertel Solutions Inc.
(WORKFORCE DEVELOPMENT SPECIALIST)
In my capacity as a Workforce Development Specialist, I undertook a pivotal role in overseeing the success of
various Allstate agencies participating in our lead generation program. My responsibilities encompassed
managing lead quantity, and quality, and assisting our lead generation specialists to ensure that our client's
standards were met and exceeded.
August 2021
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October 2021
AVAS Flowers
(LEAD GENERATION AND TELEMARKETING)
In my role as a Lead Generation and Telemarketing Specialist, I played a crucial role in connecting with
potential customers who sought floral arrangements for various occasions, including funeral arrangements,
birthday celebrations, anniversaries, and more. My responsibilities encompassed delivering exceptional
customer service, actively engaging with customers, and gently encouraging them to make a purchase.
November 2020
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May 2021)
Exelcius Business Solutions
(CUSTOMER SERVICE SPECIALIST)
As a Customer Service Specialist in the realm of home repair services, my primary responsibility was to serve as
the first point of contact for customers who expressed interest in a wide range of vital services, including HVAC,
Plumbing, Air Duct Cleaning, Carpet Cleaning, and Electrical services. My role was crucial in providing
exceptional customer experiences and facilitating the seamless connection between customers and the
services they required.
April 2019
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July 2020
Expertel Solutions Inc.
(OUTBOUND SALES SPECIALIST)
In my role as an Outbound Sales Specialist, I played an important role in reaching out to customers across the
United States through cold calling. The primary objective of these calls was to prequalify individuals for a free
quotation for their home and auto insurance needs and seamlessly transition them to our team of licensed
insurance advisors.
March 2018
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April 2019
Climax Solutions Inc.
(OUTBOUND ACCOUNT’S REPRESENTATIVE)
As an Outbound Accounts Representative, I played a pivotal role in engaging potential clients from diverse
countries through cold calling, with the aim of introducing them to exciting opportunities within the financial
market, including stocks, shares, and currencies. My primary objective was to persuade and educate
prospective clients about the advantages of opening an account on our online trading platform.
January 2017
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February 2018
VisayX Corporation
(OUTBOUND TELEMARKETING SPECIALIST)
As an Outbound Telemarketing Specialist, my primary responsibility was to connect with individuals in the
United States through cold calling, offering them the opportunity to pre-qualify for a free quotation aimed at
potentially reducing their mortgage interest rates. This role demanded a combination of persuasive
communication skills, in-depth product knowledge, and a commitment to providing value to potential clients.
My Services
Data Entry
Entering text or other data into a computer, as by typing on a keyboard or scanning a document.
Customer Support
Customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth.
Appointment Setting
Armed with excellent communication and skills, I adeptly navigate conversations to understand the client's needs.
Telemarketing
Specializing in promoting products or services over the phone to potential customers