Communication - Expert
Organization - Expert
Time Management - Expert
Scheduling - Expert
Problem Solving - Expert

September 2022 - Present

Social Media Manager

*Creating content, including text posts, video and images for use on social media
*Promoting products, services and content over social media, in a way that is consistent with an
organization’s brand and social media strategy
*Interacting with customers and dealing with customers’ enquiries

June 2022 - Dec 2023

Appointment Setter, Elemental Solar

* Ensure positive experiences for clients and customers
*Learn about the company and grow in the role
* Prioritize appointments to maximize revenue
* Convert 50% or more of incoming calls to appointments
* Explain products/services properly to prospective customers during appointments

Nov 2021 - April 2022

Junior Sales Specialist, Spinnaker Global Services

*Sell products/services to existing and prospective customers
* Maintain positive relationships, reach out to leads through cold emailing,
*Resolve complaints, coordinate sales efforts, and provide management with
reports on customer needs and interests.

2018-2020

Customer Service Representative, Sitel Princesa

*Responsible for managing and resolving clients' issues, requests, and questions regarding their purchases.
With a strong focus on providing personalized solutions.
*Ensure that each client's specific needs are met throughout the entire process
*My top priority is guaranteeing their satisfaction.

Dhamielyn A. Sarno MIT

Project Manager, PRO VA PH

dhamsarno@gmail.com
Mobile # 09158325769