2009
Bachelor of Science in Computer Science
Cotabato City State Polytechnic College
More Info About Me
I am an accomplished training specialist that handled several classes in various lines of business/accounts. Endorsed 300 trainees to the production floor.
Executed other leadership roles that also supported different nationalities, ethnicities with diverse cultures as well as dignitaries on administrative, logistical and technical concerns/needs.
My Skills and Competencies
Social Media Management
Data Entry
Certificates
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My Experience and Education
2022
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2022
Lorie's Tasty Cakes & Pastries Shoppe
(Social Media Manager)
Responsible for social media marketing (organic), social media planning & strategies, captioning, and engagement with clients.
2020
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2022
VXI
(Training Specialist)
• Conduct product knowledge and skill transfer to new hires and ensures they get endorsed to the production.
• Analyze individual/team performance and identifies opportunities for additional training.
• Monitor and report trainee progress, and introduce new learning tools to address individual needs.
• Perform continuous evaluations of contents and plans to enhance delivery and improve effectiveness and efficiency.
• Perform upskill/cross-skill training for production agents.
• Create learning materials to aide continuous improvement and engaged in problem-solving activities to support nesting and production agents
2018
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2022
VXI
(Customer Service/ Billing/Sales / Technical Representative)
• Ensure that billing queries and disputes are explained and answered accurately and made sure that customers also gets the best customer service experience
• Perform troubleshooting for customers with video, home internet, and wireless technical concerns
2016
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2018
Lalai's Tasty Cakes
(Social Media Manager)
Responsible in creation of page to logo to marketing strategies
2014
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2016
OFFICE OF THE PRESIDENTIAL ADVISER ON THE PEACE PROCESS
(Project Development Officer IV)
• Assisted in the conduct of research and studies in support of the Peace Panel and Normalizaton Bodies.
• Provided administrative, logistical, and technical support in various activities of the Government of the Philippines (GPH) Peace Panel
• Assisted in the maintenance of a database on the status of implementation of the Normalization Components.
• Assisted in the project and annual budget planning/projection for ground activities submitted to the Department of Budget and Management (DBM)
2009
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2014
Nonviolent Peaceforce
(Administrative Officer)
• Prepared and analyzed data to assist Operation Managers related to administrative costs and spending trends to prepare budget proposals.
• Standardized office structures and processes to promote collaboration between departments.
• Managed files and records of personnel.
• Supervised administrative, logistical, and fleet requirements and maintenance of leased spaces for the main office, field offices, and liaison office.
• Processed employment permits for expatriates' staff and other immigration employment requirements.
• Arranged domestic and international flights for incoming expatriates' staff as well as hotel accommodation bookings.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry ( Lead Generation Specialist)
Helps businesses bring in new leads and increase the number of people at the top of their sales funnel.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Supports customers by providing helpful information, answering questions, and responding to complaints.