2019-2025

Sales Manager and Customer Support Lead

Led a sales team that consistently exceeded monthly revenue targets through improved client follow-up processes.
Streamlined payroll and payout for staff and contractors—achieving 100% on-time compensation.
Improved client response time by 40% via optimized inbox and Facebook customer service workflows.
Designed and implemented promotional strategies and social media campaigns, increasing inbound inquiries by ~20%.

2017-2019

Branch Manager

Managed branch operations and team performance—reducing turnaround time for cargo handling from X to Y days.
Implemented cost-saving logistics processes—decreasing dispatch delays by 25%.
Mentored staff, reducing error rates and increasing team productivity.
Built strong client relationships, contributing to repeat contracts and a solid referral network.

2013-2017

Finance Head (Mindanao Region)

Managed full accounting, payroll, billing and monthly reports—ensuring timely, error-free financial data for senior management.
Streamlined reconciliation processes—cutting closing time by X days and improving report accuracy.
Oversaw PCF and JV entries across multiple projects—ensuring compliance and operational consistency.
Coordinated cross-functional finance teams to support project planning and execution.

2012-2013

Bookkeeper

Handled AP/AR and payroll functions—improving payment timelines and accuracy.
Transitioned from paper to digital spreadsheets—reducing manual errors and saving time.
Created financial reports to aid management decisions—and improved monthly review efficiency.

2008 - 2011

etro Cebu Resources Inc. (Manpower Agency) Payroll In-Charge & Bookkeeper

Accurately processed payroll for over 5,000 employees across 25 client companies using Excel, Peachtree, and Prime
Ensured all tax deductions, contributions, and benefits were accurately computed and disbursed
Handled company billing, cash disbursements, and financial analysis for both agency and clients