Cristina Doña

General Virtual Assistant
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Contact Information
  • cristina.esteban15@gmail.com
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  • 09776844870
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  • Cavite, Philippines
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About Me

Hello! I'm your virtual assistant. I'm here to help you with any tasks you may have. I'm organized, efficient, and always willing to go the extra mile to get the job done. I'm here for you. Don't hesitate to reach out if there's anything I can do to help.
Work Experience

Senior Specialist

* Review and analyze the credit card account information that are being disputed by the clients and conducts reasonable investigation to determine the degree of risk involved and provide the resolution and accurate data of the investigations.

Quality Analyst

* Audits the quality of accounts processed by the Closing Team . Sends daily QC Audit findings report to the Operations Supervisor for monitoring. Report QC Audit findings on a monthly basis to leadership and provide feedback to Operations to improve areas of opportunity.
Achievements

● Awarded Top Senior and Data Quality Analyst
● Subject Matter Expert to Junior Trainees
● Did side-by-side procedure walkthrough during client visit
● Did presentations in Excel, Word and Power point format
● Team's Point of Contact
● One of the pilot testers on the procedure updates
● Member of the Customer Pillar initiative