2009
Bachelor of Science in Computer Science
Divine Word College of Legazpi
Get to Know ME
I have been working since college. I was a working scholar. From then on, I could practice some working ethics that were so important in my banking career. That was actually my stepping stone. On a more personal level, I am a person with a disability, and that is the reason why I have a 5-year gap on my resume. I haven’t been working in a corporate for 5 years now, and I took my banking career off to deal with some personal health issues. But then, I have always been motivated and hopeful. Now I’m here again, trying to put my skills and experiences on the right track, and I can't wait to dive back into full-time work. During the 5 year gap, I took some part-time jobs that helped me build my Social Media Management career. Daily, I manage clients' businesses online. I manage the business's social media accounts. I create various types of videos on Tiktok, Instagram, and Facebook to promote the business. The tools I've used before were FB Ads Manager, Tiktok, Canva, and some video editing apps like Capcut, Adobe Photoshop, and InShot. I am a fast learner, I can multitask, and I am always willing to learn.
My Skills and Competencies
FB Ads Management
Creative Design
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
June 2021
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August 2022
Sorciere Boutique
(Socila Media Manager, FB Ads Manager, VA)
• Hands on experience in content management
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design
• copywriting
• Data Entries/ Inventories
• Perform research on current benchmark trends and audience preferences
• Promote business through FB Ads Manager, Boosting
• Create various videos on Tiktok, Instagram and Facebook to promote the business
• Schedule and post content across social media accounts
• I also managed clients( Sorciere Boutique) E-commerce business like Shopee started this year 2022
• Research Supplier and Product in Alibaba.
• Made a deal of the products.
• Monitor health and metrics accounts and proactively alert teams about any issues and action them accordingly
• Light editing of images, descriptions and any collateral assets
• Report (weekly, monthly) on campaigns and overall account health and provide recommendations to enhance performance
January 2020
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December 2020
Kiko's Best
(Social Media Manager)
• Hands on experience in content management
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts’ design
• copywriting
• Data Entries/ Inventories
• Perform research on current benchmark trends and audience preferences
• Schedule and post content across social media accounts
• Report (weekly, monthly) on campaigns and overall account health and provide recommendations to enhance performance
2014
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2017
Unionbank of the Philippines
(Sales and Service Officer)
• Serve as one point telephonic contact to customers on banking solutions.
• Handle customers professionally and learn about banking products to respond to related customer queries.
• Attends to customer inquiries, requests and suggestions, making sure that these are immediately addressed to the client’s satisfaction.
• Interviews clients on their financial need; offers appropriate product or service and secures requirements from the client in the opening of accounts. (Savings, Checking, Time Deposit, etc.,)
• Responsible for cash handling.
• Prepares and send, after checking and approval of the supervising officer, all Abstract of Collections (including Government bills payments), with required supporting documents to appropriate units.
• Develop and maintain effective relationships with small customers and initiate an increase in business.
• Develop and maintain harmonious relationship with the bank’s staff and other employees. Motivate tellers to achieve goals.
• Responsible also for other platform functions, deposit account servicing, processing of payments, receipts and other monetary transactions, among others.
• Ensure proper upkeep of assigned work area and equipment.
• Perform other duties that are required of and related to function.
2010
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2014
Unionbank of the Philippines
(Sales and Service Assistant)
• Acts as a major customer service touch point of the bank’s branch.
• Responsible and highly skilled for service delivery to clients by processing payments, receipts, and other monetary transactions.
• Verifies technicalities on checks deposited/encashed and ensures accuracy and genuineness of cash received or paid.
• Ensures accuracy that slips are properly filled up as to account number and account name.
• Validates original source documents for over-the-counter transactions and ensures that they are posted correctly to their respective account numbers.
• In-depth knowledge of maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures.
• Known for exercising discretion, judgment, and proposal about transaction problems and inquiries and able to give accurate and detailed information to bank clients.
• Demonstrated ability reply questions on Bank transaction services and procedures maintaining excellent customer relations constantly.
• Ensure compliance to established policies, procedures and guidelines of a bank.
• Create and implement innovative service products to target new customers.
• Assist/support bank officer/manager for pending transactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
E-Commerce VA
Manage Seller Account remotely and handle chores including product listings and research, and customer service.