Crissy Ianna Campos

Professional Virtual Assistant
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Contact Information
  • crisxcampos662@gmail.com
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  • +639465452075
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  • Pangasinan, PH
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  • https://www.linkedin.com/in/crissy-ianna-campos-a5281215a/
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About

The diverse roles I had with over 8 years in the BPO Industry, shaped me into a highly adaptable and customer-focused professional, consistently delivered customer satisfaction, driven sales, through multiple channels — phone, email, and chat. Able to build strong skills in communication, time management, and problem-solving — all of which I’m now excited to bring into the world of Virtual Assistance.
Skills

Excellent communication and Interpersonal skills
Time management
Problem solving
Flexibility
Email Management
Scheduling Management
Attention to detail
Basic graphic design using canva
Google Workspace
Microsoft Office
Trello
Communication tools like zoom, MS Teams, Google Meet, Viber,
Education
2018

21-Units of Professional Education, Golden West Colleges

Completed
2013

Sub-Professional Civil Service Eligibility

Conferred
2010

Bachelor of Science in Information Technology, Golden West Colleges

Graduate
Experience
Mar 2022 - June 2025

INTERCONTINENTAL HOTELS GROUP, Makati, PH (Remote)

Luxury Sales and Service : A one-stop shop dedicated to most elite members, providing seamless personalized assistance tailored to each guest based on their preference, while helping to drive sales accross channels including phone, email and chat

Guest Relations Senior Case Manager: Last point of escalation resolving highly escalated guest relations issues through phone and email contact.

Guest Relations Case Manager: Frontline team handled complaints, request and inquiries. Liaison between guest and individual properties.
July 2017 - Dec 2017

COMPUTER TEACHER / PRINCIPAL'S ADMINISTRATIVE ASSISTANT, Amandiego Elementary School

Program of the Local Government Unit for remote public schools. Conducted 30 minutes per session on Computer 101 lessons from Kindergarten to Grade VI pupils. On-call school Prinicpal's Administrative Assistant, task includes researching, file sorting, data management, assist in organizing school events.
May 2012 - July 2016

MARKET RESEARCH OFFICER, Centiole Systems Services Inc.

Facilitating outbound calls to prospective market investors globally.
Sep 2010 - Mar 2012

ACCOUNTS RECEIVABLE SENIOR REPRESENTATIVE, Dell International Services Inc.

Researching and analyzing each claim. Outbound contact with different healthcare providers based in the United States to follow up status of payments and disputes.
Portfolio

https://myprofile.ph/crissyiannacampos