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Bachelor of Science in Computer Science
AMA Computer University
More Info About Me
Efficient skillful call center sales representative professional with 1 year of experience in the call center industry. Adept at handling 50+ leads daily and properly handling various needs while still providing exemplary customer service. Works to maintain a high level of professionalism, and excellent work ethic to minimize customer dissatisfaction and increase sales call conversion rate.
My Skills and Competencies
facebook ads
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
INFOCOM TECHNOLOGIES INC.
(Customer Service Representative)
Online Sales Department (UHW)
Handle outbound calls for product or service inquiries
Attend to customer's requests for upgrade, installation and new product request
Handling email inquiries requests for upgrade, installation and new product request
Keeping records of interactions with customers, process accounts and file documents of customers.
2018
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2019
INFOCOM TECHNOLOGIES INC.
(CUSTOMER SERVICE REPRESENTATIVE)
UPSELL DEPARTMENT
Manage large amounts of in outbound calls in a timely manner
Follow communication “scripts”
Performing cost-benefit analyses of existing and potential customers
Seize opportunities to upsell products when they arise
Keeping records of interactions with customers, process accounts and file documents of customers.
2003
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2003
Van Heusen (Clothing)
(Sales Associate)
• Greets Customers and makes them feel comfortable
• Interacts with customers, offering assistance about products and purchases
• Provides recommendations according to customer needs or preferences
• Documents sales by updating customer records
• Stays up to date with sales trends for better service and achievement of sales
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Facebook Ads
creating .managing highly effective advertising campaigns on Facebook. retargeting strategies,