2013
Associate in Computer Science
Asian Institute of Computer Studies
More Info About Me
A driven professional with over 5 years of solid customer service experience in the business process outsourcing industry. Years of experience working in data entry, data research, appointment setting, email, managing a client's social media account, social media labeling, coaching sessions to improve performance, creating a weekly report for the team, and leading group discussions. Proficient in Gsuite, Microsoft Office tools such as Excel, Word, and PowerPoint, as well as basic photo and video editing with Canva.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Majorel Philippines
(Quality Coach)
• Responsible for a team with 23 members
• Facilitated 1-on-1 coaching sessions to improve performance metrics
• Scheduled and taught in class and online courses to increase learning opportunities
• Monitored and reported trainee progress, introducing new learning tools to address individual needs
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting final interviews
• Developed recruiting strategies to identify qualified candidates and build network
• Regularly conducted group discussions and assessments using PowerPoint presentation
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
• Monitored staff organization and suggested improvements to daily functionality
• Established and tracked quality department goals and objectives
• Creating reports of the summary of our weekly and monthly target or scores
• Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
2021
-
2021
2021
(Social Media Content Moderator)
• Social media labeling
• Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
2018
-
2021
Teletech
(Customer Service Representative)
• Answering customer queries via phone, chat, or email
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.