2015
Bachelor of Science in Aircraft Technology
MATS College of Davao
More Info About Me
I was born in Cebu city, went to school in Davao city, and am now based in Digos city a place where I grew up. I am a fur parent; I have two pooches and their names are Panda and Hershey. I love entertaining people, especially by singing and talking. I want to meet and learn from other people. I am very passionate about social good and most especially new technology.
I am currently looking for a part-time job that could certainly use the skills that I earned from working for seven years of providing great client service. I worked in the BPO industry for 3 years and am now connected in a bank as a customer service and sales associate for more than 4 years.
I am a hard worker. I see to it that everything that I do must be on point and close to perfection. I am self-reliant and always find ways to fulfill such tasks. I don't dwell on problems; I can't stand dealing with problems without providing solutions. I am always on the go and very welcoming to new challenges as long as they could help me grow and make my task much more
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
Present
Bizmates Inc.
(English Online Coach (part-time))
Help Japanese professionals learn English for business and conversation in English. Sharing information, ideas and feelings using verbal or non-verbal methods. As for non-verbal, at the end of the lesson I have to create comments, address areas for improvement and congratulate things that have been done well.
2018
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May 2022
Bank of The Philippine Islands
(Customer Service and Sales Associate (UNIPRO))
Resolve customer complaints in a timely manner and respond to questions and concerns of customers. Introduce suitable products for clients, sell life and non-life insurance. For after-sales, monitoring, callouts and sending text to customers for the special promos they are eligible to benefit from. Prioritizing data privacy and handling the cash transaction. Monitor complaints, inquiries and applications. Send follow-ups to other departments if necessary.
2017
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2018
Teleperformance Philippines Inc.
(Operations Supervisor)
Manage Team and coaching each member to hit the KPIs. Admin Tasks; Emails and KPI reports. Callouts and Deescalating irate Calls.
2016
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2017
Teleperformance Philippines Inc.
(Global Admin Analyst)
Operations Admin tasks and Operations Tool Management and Password reset
2015
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2016
Teleperformance Philippines Inc.
(Technical Service Representative)
Troubleshoots cable boxes and telephones. Address all Customer queries and provide great customer service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
Create visual concepts to communicate ideas that inspire, inform, and captivate consumers.
Testimonials
SpiffyOwl
I really appreciate his professionalism. He always does things very smoothly and very effective. God bless on your journey to be come a VA superstar!
Jon Francis - RatedLove Photography
You really helped me a lot in growing my Facebook page. You are such gem with your skill. Keep that up!
BPI - Digos Branch
So many people came over to our event because of the campaign that you made. Thank you so much and more power!