Evaluating process and workflows to identify opportunities for improvement, assessing existing process, creating process ideas to reduce cost and improve production rate, designing and testing process upgrades and new systems and ensuring operations comply with safety standards.
Responsible for dealing with any and all customer questions about the products and services the bank offers.
Turning a frustrated customer into a happy customer, while adhering to bank policies, requires a combination of empathy and tact.
Assigned to handle multiple platforms in the same client/account grouping.
Ensures that all received documents are encoded in the traffic system accurately and timely.
Analyzes all sales order documents received and ensures that these are in compliant of the required document format.
Working directly with various stakeholders such as Sales Assistants, Sales Executives, Accounts Management Specialist and management