Dynamic executive with eight years of experience empowering organizations to achieve their full potential. Dedicated medical assistant and customer service representative committed to delivering quality care and ensuring optimal customer satisfaction. Proven track record in establishing and maintaining strong communication and relationships with clients. Focused on identifying customer needs and providing effective solutions to address challenges. A strong leader who thrives under pressure and collaborates effectively with medical professionals.

Private English Tutor (Freelance)

Responsibilities:
- Provide personalized English lessons to a student, focusing on reading, writing, and comprehension skills.
- Develop engaging and age-appropriate lesson plans tailored to the child's learning pace and interests.
- Help the student with their English homework and projects, reinforcing concepts learned during tutoring sessions.
- Encourage a love for reading by introducing a variety of books, ensuring comprehension, and discussing themes and vocabulary.
- Guide the student in developing writing skills, including sentence structure, grammar, and creative writing projects.
- Evaluate the student's progress regularly and adjust teaching methods to meet their evolving needs.
- Create a supportive and motivating learning environment that boosts the students' confidence in their English abilities.
- Provide regular updates to parents regarding the student’s progress, challenges, and recommend resources for further learning.

General Medical Assistant / Administrative Officer / Customer Service Representative

Responsibilities:
- Associated with the medical professionals.
- Assisting with minor/outpatient surgeries (skin biopsies) with the general surgeon and dermatologist.
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room.
- Perform preliminary physical tests, weight, and temperature, and report patient history summary.
- Secure patient information and maintain patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Faxing, scanning, filing, and mailing documentation.
- Booking and organizing staff and doctors' meetings.
- Maintaining information confidentiality at all times.
- Welcoming patients and visitors, answering the telephone, and answering any inquiries.
- Scheduling appointments and keeping those appointments on time.
- Assisting patients with completing necessary forms and documentation.

Operations Manager / Front Desk Officer

Responsibilities:
- Responsibly manage the payments from the guests and respective payments to some of the therapists.
- Wisely guide the guests according to their preferences and concerns.
- Handling queries and complaints via phone, email, and general correspondence.
- Managing spa supplies such as professional product stocks, equipment, and furniture.
- Be aware of how the spa looks, by matching standards of cleanliness, tidiness, comfort, temperature, and any special needs.

Data Entry Specialist (Internship)

Responsibilities:
- Accurately and efficiently encode all data that needs organising and recording.
- Confirm that the entered data accurately aligns with the original documentation.
- Organize and maintain original paper evidence.
- Assure files are properly prepared and saved to backup drives.
- Transcribe, scan, or photocopy hard copy documents and forms as needed.
- Organize files in a logical and manageable fashion.
- Input, track, and maintain all encoded data and records.
- Perform any other office tasks that management requires assistance with (sending emails, answering phones, etc.).
- Report any major errors or inconsistencies to upper management.
- Maintain report logs of in-progress and/or completed work.

Data Entry Clerk

Responsibilities:
- Encode reports, correspondences, messages, and memoranda.
- Receive and record official documents and check the completeness of attachments and enclosures.
- Prepare administrative reports and submit routine correspondence and documents to respective offices.
- Maintain office files and records.
- Facilitate requests for reproduction of copies of correspondence, reports, certificates, and other documents, and certify the same upon request.
- Perform other related functions.

Patient Care Proficiency
Administrative Proficiency
Customer Service Excellence
Data Entry and Management
Multi-tasking and Organization
Communication Skills
Technical Proficiency
Confidentiality and Compliance
Team Collaboration
Problem-Solving Skills

BS Information Technology

- College of Research and Technology, Philippines

Caregiver Training Program

CDCEC International, (Certified Program of Canada & USA)
- Capstone College Hong Kong & SAR Macau, China

Certified Nursing Assistant (CNA) Program

CDCEC International, (Certified Program of Canada & USA )
- Capstone College Hong Kong & SAR Macau, China