As a customer support specialist, my main goal is to provide excellent service and support to customers. I have experience in handling a wide range of customer inquiries, resolving issues, and ensuring customer satisfaction.

I am highly organized, detail-oriented, and have a strong ability to multi-task.

• Active Listening
• Problem-Solving
• Attention to Details
• Technical Proficiency
• Time Management
• Organizational Skills

2000-2004

Bachelor of Arts, Major in Philosophy

2008-2010

Dr. Carlos S. Lanting College, Bachelor of Science in Nursing

2017-2023

RAREJOB PHILIPPINES INC., Online English Tutor to Foreign Students

Teaches English as second language to foreign students.

2013-2014

LOCAL GOVERNMENT UNIT MUNICIPALITY OF MAGALLANES AGUSAN DEL NORTE, Private Secretary II to the Municipal Mayor

Receives and screens visitors and telephone calls, providing information which often requires the use of judgment and interpretation of policies and procedures; maintains the Mayor's calendar, scheduling meetings, screening requests and ensuring that the Mayor is cognizant of meeting times and individuals.

2012-2013

CONVERGY'S PHILIPPINES SERVICES CORP., Amazon Costumer Service Representative (Tier 2) / Amazon Kindle Technical Support Associate (Tier 1)

-As an Amazon CSR, we play a critical role in delivering timely, accurate, and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.

-As an Amazon Kindle Technical Support Associate, we investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers.

• MS WORD
• MS EXCEL
• CANVA
• AMAZON WEBSITE
• ZENDESK
• SLACK
• ZOOM
• SOCIAL MEDIA PLATFORMS
• GO HIGH LEVEL CRM

Career Service Professional Eligibility

Licensed Philippine Nurse

TEFL Certificate Holder

March 2023

Great Learning Academy, Data Analytics Using Excel with Certificate

April 2, 2023

ProVA Amazon Virtual Assistant, In-depth Online Training with Certificate