2017
Bachelor of Science in Hotel and Restaurant Management
University of San Carlos Main Campus
More Info About Me
A motivated individual with experience in providing clerical, and administrative assistance with problem solving abilities.
With my extensive knowledge from working in the hotel industry for 2 years and banking industry for 3, I am seeking a position in which my exceptional customer service skills can be utilized in assisting clients.
My eagerness to learn along with my resourcefulness are my key tools in helping achieve a successful business operation - is my number one goal.
Precisely, my skills lie in effectively responding to emails and phone calls, to provide information or assist with problems. As someone organized and resourceful, I can handle reservations, travel arrangements, and accommodation management. Also, I am well-versed in:
• Personal Assistance
• Accounts Handling
• Operational Assistance
• Customer Services
• Organizing executive calendars
• Preparing spreadsheets
• Handling data entry work
• Creating research reports for information purposes
• Scheduling
• Microsoft Office and GoogleDocs
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2022
BDO Unibank Inc.
(Client Service Associate)
-Provides accurate, efficient and timely processing of over-the-counter transactions such as deposits, withdrawals, payments and other miscellaneous transactions.
-Cross-sells bank products by answering inquiries, informing clients of new services and product promotions, ascertaining client’s need and directing clients to a branch representative.
-Complies with bank operations and security procedures as well as maintaining customer confidence by keeping information confidential.
2018
-
2019
Summit Galleria Cebu
(Hotel Associate)
-Greets guests on arrival and answers phone calls.Handles check in/check out and making a good impression, attending to effectively by providing information, advice or assistance of hotel's services or products.
-Attending to customers complaints tactfully and professionally and referring appropriately.
- Utilizing the correct procedures for generating receipts and completing documents/forms.
2017
-
2018
Mandarin Plaza Hotel
(Front Office Clerk)
-Accomplish check in & out of guests in a high volume, fast paced environment ensuring requests were met, accurate billing and receiving payment, room reservations in person and on the phone in an efficient manner.
-Receiving, handling and reporting endorsements from and to next shift.
-Hands-on experience in night auditing, occupancy and breakfast reports.
-Post room and tax to all active guest accounts manually and by computer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.