Undergraduate
BS in Computer Science
Visayas State University
More Info About Me
I am an aspiring Virtual Assistant who is currently living in Palompon, Philippines. I am a mother of 3 lovely daughters. I am striving hard to support and fulfill the needs of my children and my parents since I am the breadwinner and the eldest of the family.
I am looking forward to financial stability and securing a position where my skills and knowledge, sales and marketing, and communication skills will be utilized by a progressive and innovative company. I have been filled with knowledge and experience. I wanted to gain more wisdom by aiming for a position that I wanted to achieve to help me and the company grow.
I have excellent communication and interpersonal skills, strong organizational and multitasking abilities, proficient in using tools (MS Office, Slack, Zoom, Zillow, Zendesk, MOJO, Vulcan7, Redx, Prospect Boss, Skype, etc.), attentive to detail, and ability to work with deadlines, self-motivated and is able to work independently with minimal or no supervision.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2023
Core BPO Services
(Social Media Manager, Team Manager and Recruiter)
- Conduct interviews with the pre-qualified candidates and screen who among the applicants stands out the most.
- Manages the team with their KPIs: Coaches the agents who have opportunities for them to do better, and encourages the team to bring out their best.
- Send reports during EOD and attend meetings with the clients.
- Discusses ideas and offer suggestions to make the agents and the client's company improve.
- Manages the Social Media platforms of the company, creating content, graphic designs and engage with the people who messages all th platforms.
2020
-
2022
Sykes Asia Inc.
(Customer Service Representative)
Taking inbound calls for 5 months - FOH (Front of House) then was trained for back of house. Doing back of house tasks since then, up until Aug 31st, 2022. (Account: Menulog - handling Australian and NZ Customer and Restaurant Partners Support; Front Of House [Inbound, Outbound,
Chat, Email, Reviews, Guard] & Back Of House
[Menu Update and Trading Hours Update])
2020
-
2022
Cakewalk
(Real Estate Virtual Assistant (Part-Time))
- Handling phone calls, emails, and scheduling appointments for real estate agents. Managing calendars, organizing documents, and assisting with general administrative tasks.
- Conducting online research and data mining to generate potential leads. Managing lead databases and CRM systems, following up with leads, and scheduling appointments for real estate agents.
- Providing excellent customer service by responding to client inquiries, tracking communication and activities, and ensuring clients are informed and up-to-date on the status of their transactions.
2019
-
2020
Amazon
(Technical Support Representative)
Taking inbound calls from customers asking assistance for (Alexa, Kindle books, Amazon Prime and Amazon Digital Support)
2018
-
2019
Eperformax
(Customer Service Representative)
-Inform the customers the ongoing postpaid and prepaid plan details
-Answers customers' inquiries about the bills and technical concerns about their handsets
-Provide the best resolution to the customers.
My Services
Customer Service
Encompasses a range of activities and interactions aimed at meeting the needs and expectations of customers.
Web Developer
Specializes in building and maintaining websites and web applications.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Alfe Grace Melin Tomol
Christine has always been a professional. She can work under pressure and easily adapt to change. She also embraces diversity and is open to growth opportunities. She's a problem solver with great leadership skills who values her team so much. She listens, and I think that really matters. I hope she continues to grow and thrive in her new endeavor.
Fatima May Sayson
Christine is one of my Elementary classmates and at the same time, she is also one of my closest friends. Her unwavering support, genuine kindness, and exceptional talents make her an invaluable companion. Whether it's offering a listening ear or showcasing her remarkable skills, she consistently goes above and beyond. I feel fortunate to have such a remarkable friend in my life!
Chantal Del Socorro
Working alongside Christine has been an absolute pleasure. Her unwavering dedication, exceptional skills, and positive attitude has not only elevated our team's performance but also created an inspiring work environment. Christine consistently goes above and beyond, demonstrating a rare blend of expertise and genuine care for our collective success.