Bachelor of Science in Business Administration major in Financial Management
Far Eastern University
Hi there! I am Angela, a Virtual Assistant who is a goal-oriented individual and aims to help business owners to succeed by offering them administrative services. I am also interested to work in an organization where I can learn new skills, expand my knowledge, and leverage my learnings to play an effective role.
Far Eastern University
• Managed daily operations of the resort such as guest services, staff management, and financial matters.
• Responsible for accurately recording all cash inflows and outflows, ensuring meticulous documentation of guest payments, and tracking resort expenses
• Addressed guest needs and concerns during their stay at the resort.
• Assisted customers with their queries via messages and comments online.
• Assisted customers in making reservations by phone online and offline during ocular visits.
• Assisted customers with their queries and problems by phone.
• Helping with account questions, complaints, billings, and other inquiries.
• Provides technical assistance to ensure a positive customer experience
• Entered and update customer details according to administrative guidelines.
• Diagnosing and repairing faults, resolving network issues, and requesting for a technician to check the customers' line if needed.
• Processed payments by phone.
• Assisted customers with their queries and problems by phone.
• Assisted customers with their account questions, complaints, billings, and other inquiries.
• Review and update details on payment disputes and decide on a claim accordingly.
• Entered and updated customer details according to administrative guidelines.
• Assisted customers in updating their financial details by the phone
• Processed payments by phone.
Handle routine administrative tasks, allowing client to focus on more strategic and complex aspects of their work.
Serves customers by providing product and service information and resolving product and service problems.