I am a dedicated professional blending over six years of experience in administrative support and healthcare, with a strong emphasis on business process improvement and organizational development. My background includes managing COVID laboratory operations, where I prioritized confidentiality and compliance, and working as a Virtual Assistant, where I honed my executive communication and client relationship-building skills. I hold a Bachelor’s degree in Business Administration, specializing in Human Resource Management from the University of Mindanao. I am adept at adapting to fast-paced environments, focusing on delivering reliable support and contributing to team success through effective leadership and attention to detail.

Virtual Assistant

Remote

Roles & Responsibilities:
Utilized a company-based map website to research and navigate cable routes.
Managed administrative tasks to support operational efficiency.
Conducted detailed research and provided accurate information.
Supported inventory management and administrative needs.
Assisted in coordinating meetings and events, maintaining office supplies inventory, and scheduling appointments.

Administrative Assistant/ Data Entry Specialist

Davao Doctors Hospital

Roles & Responsibilities:
Managed COVID laboratory operations, ensuring confidentiality and regulatory compliance.
Handled sensitive patient data with precision and accuracy.
Facilitated smooth laboratory operations through diverse administrative tasks.
Utilized Microsoft Office, Google Workspace, and online tools for document management.
Supported inventory management and provided essential administrative assistance.

Healthcare Associate

Sutherland Global Services

Roles & Responsibilities:
Assisted caregivers and managed client accounts via phone, chat, and email.
Coordinated care plans and ensured accurate documentation.
Provided timely support to enhance client satisfaction and streamline operations.
Skilled in troubleshooting issues while maintaining confidentiality.
Utilized health management software to optimize service delivery.

Bachelor of Science in Business Administration - Human Resource Management

University of Mindanao (Bachelor Degree Holder)

CRM Systems: Proficient in GoHighLevel and Salesforce
Database Management: Experienced in organizing and accessing files using Google Drive and Dropbox
Scheduling Software: Skilled in Calendly, Zoho Calendar, Google Calendar, and MS Outlook Calendar
Data Entry & Document Management: Strong foundation in accurate data entry and managing documents with Adobe Acrobat, Google Drive, and Microsoft Office tools
Customer Service: Adept at handling interactions through phone, chat, and email channels
Research & Competitive Intelligence: Proficient in conducting thorough research using various online tools and platforms
Email Management: Experienced with Zoho Mail, Gmail, and Outlook
Communication: Skilled in using Slack, Microsoft Teams, and Zoom for effective collaboration
Business Process Improvement: Focused on enhancing efficiency and effectiveness in processes
Organizational Development: Strong background in fostering team growth and productivity
Leadership & Team Coordination: Experienced in leading teams and coordinating projects
Adaptability: Thrives in fast-paced environments with strong multitasking abilities
Attention to Detail: Committed to accuracy in all tasks
Cultural Sensitivity: Proficient in navigating diverse work environments
Complex Problem Solving: Skilled in identifying issues and implementing effective solutions