Highly organized and detail-oriented virtual assistant with over five years of experience providing administrative support in high-pressure healthcare environments such as the ICU and operating rooms. Proficient in streamlining medical office operations, managing patient records, scheduling, and providing timely support to healthcare professionals. Possess strong communication, multi-tasking, and technical skills, with the ability to work independently in fast-paced, confidential settings. Eager to leverage my expertise to contribute to efficient and high-quality medical care in a virtual assistant role.

PHILIPPINE HEART CENTER
Nursing Attendant, Clerk, Administrative Assistant
2017-2024

• Managed confidential patient records and administrative files, ensuring compliance with healthcare data privacy regulations (Data Privacy Act 2012).
• Answered and triaged phone calls, efficiently directing patient inquiries, appointment requests, and medical concerns to appropriate healthcare personnel.
• Provided comprehensive administrative support to nursing professionals, including scheduling virtual meetings, preparing and proofreading correspondence, and death certificates, and maintaining accurate patient records.
• Coordinated communication between departments such as nursing, billing, and admin staff, ensuring smooth operations and patient care continuity.
• Prepared detailed reports (monthly, quarterly, semi-annual, annual) on patient statistics, financials, or unit performance using spreadsheet tools like Google Sheets.
• Managed office supply inventories, proactively replenishing essential items such as nursing forms and ensuring continuous availability of necessary supplies.
• Maintained and updated healthcare staff records, including licensing information, certifications, and other essential credentials.
• Operated office technology and troubleshooting IT issues, coordinating repairs when necessary.
• Ensured a clean, organized virtual workspace conducive to professional patient interactions.
• Efficiently worked with minimal supervision, managing tasks independently while delivering high-quality support to staff nurse teams.

Outstanding Ward Clerk
Model Frontliner Nominee

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Pamantasan ng Montalban (Collegio de Montalban)
2014