Having a passion for helping people and a drive to achieve personal goals. Emphatic, skilled, and well experienced which is evident in 7 years of working in the customer service industry and hotel management industry. Qualities that a professional worker must possess which I believe, conspicuously outstand me among the applicants.

2024

Sales Development Representative, QDP

• Identifying potential customers and generating new business opportunities for the company
• Contacting and qualifying potential customers
• Managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress towards meeting sales goals.
• Use customer relationship management (CRM) software to manage leads and sales activities
• Provide regular reports on sales activities and results to management.

08/2021 — May/2024

Subject Matter Expert, TDCX (Meta)

• Helping Clients with their Facebook and Instagram account like launching a campaign, managing their accounts, troubleshooting, basic marketing ideas and giving information on what content they could post.
• Evaluating organizational needs and determining suitable technical solutions.
• Communicating policies, rules, and procedures to the customers and the project team
• Simplifying and explaining complex technical subjects to a general audience
• Making suggestions for improvement by using new technologies or techniques

2023

Recruitment Associate, TDCX

• Project Based, short-term.
• Source and recruit candidates by using databases, social media etc
• Screen candidates resumes and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

05/2017 — 07/2021

Team Lead, Alorica

• Built relationships with external vendors to secure better rates and services
• Implemented a performance management system that incentivized employees to exceed expectations
• Meet KPI requirements such as 80% Resolution Rate and 22 minutes of Handle Time.
• Coach up to 15 team members.

Oct 2012 — Mar 2015

Hotel and Restaurant Management, DATAMEX

Associate Degree