1992-1997, 2007-2008 (Graduated)

Far Eastern University - Manila

B.S. in Psychology

December, 2024

Training in General Virtual Assistance ProVAPH

Top Performer - SQM

December 2024

Top Agent

- 2016 December
- 2017 May, July
- 2018 February
- 2020 January - December
- 2021 January - December

February 2013 - May 2021

Concentrix (Convergys Philippines), Collections Specialist

- Answer inquiries regarding customer’s billing profile
- Contact customers to notify overdue accounts
- Helps in managing overdue accounts by processing and scheduling payments
- Secure banking information used for payments
- Tracks and records payment information
- Profile’s customer’s account and develop an alternative payment plan
- Ensures customer’s contact information is updated
- And does follow-up calls too until overdue accounts are managed

June 2021 - Present

Concentrix (Convergys Philippines), Sr. Representative Operations Support

- Monitoring and evaluating the quality of inbound and outbound calls
- Attends and prepares all needed data for required stakeholder meetings
- Participates in calibrating calls and listening sessions
- Maintains a strong program knowledge base