2012
Bachelor of Science in Nursing
Centro Escolar University, Mendiola Manila
Innovative Medical Virtual Assistant: Your Partner in Healthcare Excellence
Hello, I am Cheenee! I am a graduate of Bachelor of Science in Nursing and had an experience in a healthcare industry for almost 4 years. Also, I worked in a third- party administrator companies in Dubai for almost 5 years handling various insurance companies. Providing excellent customer service. Handling approvals, policy benefits and eligibility, queries and complaints of the customers. Has the capability to think outside the box and propose new ideas or solutions. Being open to change and the ability to adjust one's approach as needed. Taking responsibility for one's actions and decisions. Being open and honest in communication and decision-making.
With a commitment to confidentiality, precision, and patient-centered care, I help healthcare providers focus on what they do best—caring for their patients.
As a dedicated Medical Virtual Assistant, I believe in the power of collaboration to achieve shared goals. I work closely with healthcare professionals to streamline processes, enhance patient care, and support administrative tasks, driving successful outcomes and contributing to the overall efficiency of the medical team.
I would love the opportunity to connect with you. Feel free to reach out if you're interested in collaborating toward a shared goal or exploring a potential partnership. I believe we can achieve great things together!
My Skills and Competencies
Insurance Verification Specialist
Medical Virtual Assistant
Medical Biller
Clinical Support
Medical Transcription
Insurance Claims Management
Patient Record Management
Data Analytics and Reporting
Data Entry
Certificates
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My Experience and Education
2023
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2024
Mednet Global Healthcare Solutions, LLC, Dubai UAE
(Senior Officer – Medical Call Center)
• Handle and answer critical and high volume of incoming calls, chats and emails and other communication channels in a timely and professional manner.
• Carry out outbound calls to customers/Insured members on a follow up, clarifications, courtesy calls and of satisfaction calls and other proactive outbound calls flagged as an outbound campaign.
• Listen actively and empathetically to customer enquiries, concerns, and complaints, and provide accurate and appropriate information and/or resolution.
• Handle complex customer inquiries, complaints, and escalations.
• Strive to exceed customer expectations by demonstrating strong communication skills to effectively convey information and ensuring a positive and personalized customer experience.
• Analyze and resolve complex customer issues effectively, utilizing available resources (systems and tools), knowledge base, and using advanced problem-solving skills.
• Provide timely and effective resolution or escalate complex issues to appropriate department seniors and leads and or departments for further assistance.
• Follow the standard operating procedures to ensure consistent and efficient handling of customer enquiries and complaints.
• Handle escalated customer issues and complaints that cannot be resolved at initial contact, ensuring proper follow-up and resolution.
• Coordinate with relevant departments and stakeholders to address customer concerns and provide satisfactory resolution.
• Document and track feedback, escalated cases, ensuring timely updates and resolution for customer satisfaction.
2019
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2023
Nextcare Claims Management L.L.C
(Care Center Agent - TPA)
• Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to concerns and queries.
• Follows communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
• Answers inbound calls as well as assisting customers who have specific inquiries.
• Builds the customer’s interest in the services and products offered by the company.
• Updates the existing database with changes and the status of each existing/prospective member.
• Documents details of telephone conversation and actions taken
• Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.
• Corresponds with Care Centre - Supervisor and Care Centre - Manager and keeps an open channel of communication.
2017
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2019
Saudi German Hospital
(Customer Service Representative)
• Ensuring continuity of service in a variety of specialties including general office coverage, phone calls and performed data entry on a daily basis.
• Providing information to patients and transferring all phone calls and queries to the concerned department.
• Provide assistance to the patients.
• Billing all Radiology procedures
• Responsible for booking an appointment for all Radiology procedures.
• Provide instructions regarding preparation on all approved Radiology procedures.
2015
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2017
Aster Hospital
(Healthcare Assistant/Nursing Ward Assistant)
• Patient Care (Outpatient/Maternity/ICU/NICU/Pediatric).
• Nursing operations.
• Ward cleaning.
2013
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2015
Medicard Philippines, Inc.
(Customer Management Assistant)
• Providing excellent customer service to the customers/patients.
• Resolved complaints.
• Escalate inquiries.
• Obtaining patient's medical information.
• Answered phone calls and queries.
• Performed data entry daily.
• Providing information to customers and transferring all phone calls.
and queries to the concerned department.
• Checking and validating the request procedures by the doctor.
• Assess and evaluate all medical claims approval.
My Services
Medical Virtual Assistant
Administrative/Clinical Support. Patient Communication. Medical Transcription/Terminology. HIPAA Compliance.
Medical Biller
Claims Submission. Payment Posting. Denial Management. Patient Billing. Coding Review and Verification.
Insurance Verification Specialist
Strong understanding of insurance policies. Proficiency in medical terminology. Approvals, policy benefits/eligibility.