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BSBA major in Financial Management
Notre Dame of Dadiangas University
Your Dedicated Business Support Partner
I'm Charmaine Kaye Ruano, a 32-year-old driven and detail-oriented professional from General Santos City, Philippines. I'm a wife and a proud advocate for efficient business practices. My educational background includes a Bachelor of Science in Financial Management and a Bachelor of Science in Tourism, providing me with a well-rounded understanding of both financial principles and customer-centric approaches. My experience spans diverse roles, including one year as a Supervisor and Assistant Manager in a department store, four years in cashiering, and eight years managing a fish-selling business. These experiences have honed my skills in leadership and customer service.
I utilize various tools and strategies to identify and qualify potential leads that align with your specific target audience. I aim to improve lead conversion rates by 10% within six months. I can also accurately record and categorize financial transactions, ensuring organized and up-to-date financial records. Lastly, I can provide comprehensive administrative support, including calendar management, email management, travel arrangements, and document preparation.
My diverse experience and skill set make me a versatile and valuable asset to any business. Contact me today for a free consultation.
My Skills and Competencies
Calendar & Email Management
Lead Generation & Nurturing
Market Research & Prospecting
Customer Service Excellence
Event & Promotion Management
Financial Transaction Recording
Microsoft Office & Google Workspace
Certificates
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My Experience and Education
2017
-
2024
Fish Market Business
(Operations Manager)
Managed budgeting, forecasting, and cash flow for financial
stability.
Oversaw accounts, payroll, and tax compliance.
Negotiated vendor deals and secured growth financing.
2020
-
2025
Baked Goods and Food Business
(Operations Manager)
Innovative and detail-oriented baker with a passion for creating
high-quality pastries, bread, and desserts. Skilled in recipe development
, precise measurement, and maintaining consistency. Proven ability
to manage time effectively, maintain high standards of hygiene,
and collaborate with team members to meet production deadlines
2014
-
2017
BENCH
(Cashier)
Processed high-volume transactions with 100% accuracy.
Promoted sales by upselling and educating customers on offers.
Ensures precise cash drawer reconciliation at the end of the shift
Supported inventory management by restocking and reporting shortages.
Monitored transactions and reported suspicious activity to ensure loss prevention
2010
-
2012
Robinsons Land Corp.
(Mall Manager Assistant & Seasonal Promotion Supervisor)
Administrative & Operational Support: Assist in mall operations, facility maintenance, vendor coordination, and compliance with safety regulations.
Event & Promotion Management: Plan, execute, and oversee seasonal promotions, ensuring smooth setup, branding, and logistics.
Customer Service & Engagement: Handle inquiries, resolve complaints, and enhance the shopping experience for visitors.
Team & Vendor Supervision: Manage seasonal staff, assign tasks, and coordinate with vendors and tenants.
Sales & Performance Tracking: Monitor foot traffic, track sales data, and prepare reports on promotional effectiveness.
Marketing & Branding Support: Ensure proper placement of promotional materials, advertisements, and event signage.
Problem-Solving & Crisis Management: Address operational issues, security concerns, and unexpected challenges efficiently.
My Services
Lead Generation
Identify and contact potential clients using LinkedIn, email campaigns, and CRM tools.
Lead Nurturing
Build client relationships, nurture leads, and manage follow-ups using email campaigns and CRM tools.
Financial Record Management
Maintain financial records,process transactions,reconcile accounts, and ensure compliance, often using QuickBooks &X
Administrative Support
Administrative Support roles involve scheduling, email management, document organization, and office tasks.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.