2011
Bachelor of Science in Information Technology (Undergraduate)
STI College Las Pinas
More Info About Me
Dedicated Customer Service Representative with over 7 years of experience who identifies customer needs and provides effective resolution. I am very punctual and hard working and do not like to compromise when it comes to my work. Have the ability to quickly acquire product knowledge.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
Sept 2016
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March 2021
NCH Support Services (Entain Manila)
(Customer Support Advisor)
• Assisting our customers via live chat, and email and ensuring first-time resolution on their queries
• Maintain a Quality & Assurance score that meets our KPIs
May 2016
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August 2016
Open Access BPO
(Data Analyst)
• Review all data for errors and report and unusually findings to management
• Update data and delete unnecessary files
July 2013
-
March 2016
Pinoy Partners Outsourcing Center, INC. (Peak Outsourcing)
(Chat Support Associate)
• Guiding customers with a timely and accurate response to connect them to the sales team for open enquiries.
2011
-
2013
Bert Lozada Swim School
(Swim Instructor)
Teaching swimming techniques, swimming strokes, and water safety rules to students with varying swimming abilities.
Assessing the progress of students and adjusting teaching programs accordingly.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.