Experienced BPO professional with a track record spanning 3 years, adept at various roles within the industry. Demonstrated expertise includes 1 year as a customer care representative in the healthcare sector, followed by a year serving as a sales and retention representative. Successfully promoted to the position of subject matter expert, showcasing leadership and in-depth understanding of client needs and industry requirements.
Throughout my tenure in the BPO industry, my responsibilities encompassed a diverse range of tasks aimed at ensuring optimal client satisfaction. This included gathering data from clients and customers, delivering technical assistance, meticulously managing and reviewing invoices, and actively contributing to client retention efforts. Additionally, I excelled in team management, leveraging my expertise to support and guide fellow agents in their customer interactions.
In addition to my BPO experience, I have undergone and exceed my trainers expectation in comprehensive training in ProVA as a General Virtual Assistant, specializing in Social Media Management, Facebook ad campaign management, and Bookkeeping. I'M EXCITED TO APPLY THE SKILLS THAT I'VE LEARN IN YOUR TEAM!
