Hi, I'm Cel Peterine

A+ Personal Assistant | Customer Support Pro (Phone, Live Chat, and Email | Day-to-Day Admin Task

Hello there!

I have a feeling that curiosity got the better of you and honestly, who can blame you? So, let's kick things off with a little heart-to-heart about who I am.

I'm Cel Peterine V. Orias and consider me as your go-to Virtual Assistant committed to bringing a lively spark to everything I do.

While my journey started as a Licensed Teacher, my excitement for new experiences led me into the vibrant world of Business Process Outsourcing. This journey let me polish my skills in creating meaningful customer connections. As a dedicated Customer Service Representative, I truly learned how to effectively listen, solve problems, and connect with empathy. It's no wonder I was recognized as a top team player.

As my passion for excellence grew, it pushed me into the role of a Quality Assurance Analyst. My superpower? Making sure that every aspect of our operations met the absolute standard. I had the opportunity to streamline processes through comprehensive evaluations, collaboration, and prompt feedback. My attention to detail and commitment became the secret sauce for team success.

Over a span of more than 5 fantastic years, I've had the privilege of contributing my expertise to numerous offshore campaigns across diverse industries namely, e-commerce, ridesharing, banking, and financial services.

I'm beyond excited to apply my knowledge and skills to new challenges and to make a positive impact wherever life takes me and the team/organization I’ll be part of.

A huge thanks for tagging along on my career ride. Fancy teaming up and making some magic happen? Let's do this!

Cel Peterine Velasquez Orias
Tagbilaran City, Philippines
celpeterine1998.virtual@gmail.com
Freelancer
View Work Hire Me

Skills and Competencies

Social Media Management
Quality Assurance
Data Entry
Content Creation
Customer Service
Email Management
Graphic Design
Calendar Management

Certificates

GVA
GVA

Work Experiences and Education

  • EXPERIENCE
  • EDUCATION
December 2018
Licensed Professional Teacher

PROFESSIONAL REGULATION COMMISSION

March 2018
Bachelor in Secondary Education major in English

BOHOL ISLAND STATE UNIVERSITY

November 2022 - October 2023
FOUNDEVER
(Quality Assurance Analyst - FULL TIME)

- Executed thorough analysis of calls through recorded, live, and side-by-side sessions, identifying actionable insights that directly contributed to performance enhancement.
- Partnered diligently with offshore clients during weekly calibration sessions, pinpointing and addressing quality evaluation gaps, while staying aligned with the latest banking and financial updates.
- Furnished updates regularly to team leadership on quality metrics, demonstrating excellent communication skills by highlighting consistency issues and production deficiencies.
- Performed root cause analyses to identify key areas of opportunity linked to the trend in Customer Experience and Net Promoter Score, enabling the development of targeted improvement strategies.

November 2021 - November 2022
TASKUS, INC.
(Quality Assurance Analyst - FULL TIME)

- Administered thorough quality evaluations by reviewing 2-4 random call recordings weekly, assessing their compliance with Standard Operating Procedures (SOPs) among nesting and production team members.
- Engaged actively in weekly calibration sessions and monthly business reviews, offering insights into emerging trends and actionable recommendations to address operational gaps.
- Analyzed team data trends/performance to be discussed during team huddle sessions with all nesting and production agents further providing real-time and personalized feedback.
- Collaborated with the Training and Leadership Team to create comprehensive work instructions, resulting in increased overall team efficiency.

August 2021 - November 2021
TaskUs, Inc.
(Outbound Tracking Specialist - FULL TIME)

- Conducted daily outbound phone calls and email checks to monitor and track the status of loads, ensuring timely and accurate updates.
- Demonstrated a high level of professionalism when representing the company in escalated situations, effectively resolving issues and fostering positive interactions with clients.
- Attained an outstanding quality score for consecutive months, reflecting a commitment to delivering accurate and reliable tracking information to clients.

November 2018 - May 2021
EPERFORMAX CONTACT CENTER & BPO
(Customer Service Representative - FULL TIME)

- Cultivated a deep understanding of company products and services related to buying, selling, billing, disputes, and account queries to provide accurate and relevant customer information, contributing to positive customer experiences.
- Achieved and exceeded individual performance targets, resulting in increased customer satisfaction scores and improved customer loyalty.
- Contributed to a positive team environment by sharing best practices and collaborating on innovative solutions to common customer challenges.

Services

Customer Service

Your delightful support partner! Let me turn challenges into cheers because exceptional customer service matters.

Email Management

Streamlining my clients' inboxes effortlessly. From sorting to responding, I got your digital communication covered.

Graphic Design

Get ready for memorable visuals! I'll turn my clients' vision into impactful graphics that tell a stylish story.

Calendar Management

My client's time is my priority. Let's keep the calendar in sync to unlock efficiency and make every moment counts.

Data Entry / Web Researcher

Unlocking web wonders one click at a time. I'll hunt and present precise data to fuel my clients' brand success.

Content Creation

Empowering my clients' brands and visions to life through compelling content. Let's craft extraordinary ideas together!


Work Highlights

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tagbilaran City,
Philippines
Email :
celpeterine1998.virtual@gmail.com


Copyright © Myprofile.ph

Copy Right By Cel Peterine Orias | ALL RIGHTS RESERVED