2006
Bachelor of Science in Tourism
Centro Escolar University
Your Energetic VA!
I am Cecile Bayubay, a compassionate, highly motivated, and well-organized individual with excellent time management skills and years of progressive experience in customer service and administrative support, I have developed into a professional team leader who can adapt quickly to new work environments. While I have enjoyed working in the hospitality industry, I am eager to explore new career paths that offer greater potential for growth and fresh challenges.
I am confident that my skills and experience will transfer well to a digital platform, providing me with ample opportunities to improve and develop new skills. I am excited to embark on this new journey and thrive in a dynamic work environment that encourages growth and learning.
As a dedicated and detail-oriented team player, I am eager to assist you in achieving your growth goals. You can count on me to take care of the small things, so you can focus on the bigger picture. I am excited to meet you and learn more about your business needs.
Why wait any longer? Let's collaborate and accomplish our goals together!
My Skills and Competencies
Social Media Management
Data Entry / Administrative Support
Content Creator
Graphic Design
Customer Service Expert
Certificates
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My Experience and Education
2021
-
2022
Private Household
(Property Manager)
Managed day-to-day operation to comply with
house regulations and standards
• Managed household staff while principals were
away
• Coordinated parties and small gatherings for
household
• Effectively supervised staff of 12 personnel by
implementing policies, protocols, work rules and
disciplinary action
• Managed overstocking, restocking and inventory
control procedures on a weekly basis
• Maintained inventory and arranged for painting,
repair work, renovations and replacement of
furnishings and equipment.
• Supervised the daily housekeeping and
maintenance staff to ensure the daily hygiene and
safety
• Worked directly with families to help them
accomplish daily activities, so they can focus on
their busy careers
2019
-
2021
Bonnington Hotel & Residence
(Duty Manager / Reception Manager)
• Acted as over-all in-charge in the absence of the Front Office Manager and direct reporting to the General Manager
• Managed the front office operations on a daily basis to meet all the guest expectations and satisfactions
• Resolved guest problems and complaints with efficiency and professionalism
• Managed multiple tasks and met time-sensitive deadlines.
• Conducted trainings, briefings on a daily basis as per the SOP and brand standards
• Conducted interviews and performance evaluation / appraisals for team members
• Coached and developed team members to improve soft skills and recovery techniques.
• Handled administrative works (emails, supplies, database, roster, inventory and monthly reports)
• Maintained safety for guests and team members and kept reception area clean and neat to give guests positive first impression.
2013
-
2019
Bonnington Hotel & Residence
(Guest Relations Officer/ Front Office Supervisor)
• Streamlined check-in and checkout process to decrease wait times and increase customer satisfaction.
• Consistently offered personalized recommendations for guest activities based on their preferences and recommended hotel services or amenities that guest may find useful.
• Updated all guest preferences and complaints on guest profile to meet and exceed their expectations for their next stay
• Promoted all ongoing incentive programs and maintained consistent positive guest feedback.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Performed tasks in our business lounge and business center
• Enhanced response and resolution systems to meet changing demands
2011
-
2013
Sheraton Dubai Creek Hotel & Towers
(Business Center Agent)
• Offered friendly and efficient service to guests and handled challenging situations with ease.
• Arranged corporate and office conferences for company employees and guests and performed administrative support.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
2010
-
2011
Holiday Inn Hotel
(Housekeeping Coordinator)
• Coordinated daily workflow through task
prioritization and concise scheduling
• Placed orders for housekeeping supplies and guest
toiletries and restocked when needed.
• Assigned housekeeping staff to specific shifts and
room blocks based on abilities and daily
requirements
• Completed schedules, daily and monthly reports,
presentation and other documentation
• Worked with front desk, maintenance team to
respond promptly to all guest requests
• Monitored priorities and liaised between
maintenance team and management, delegating
tasks to complete on time.
• Handled lost and found guest belongings
2008
-
2010
Chelsea Tower and Chelsea Garden Hotel Apartment
(Housekeeping Supervisor)
Coordinated with front desk and maintenance for
smooth operations
• Assigned housekeeping staff to specific shifts and
room blocks based on abilities and daily
requirements
• Trained and mentored all new personnel to
maximize quality of service and performance.
• Evaluated employee performance and developed
improvement plans.
• Created and implemented training programs to
enhance employee performance.
• Drove improvements to workflow and room
turnover with hands-on, proactive management
style
• Adhered to safety protocols by enforcing proper
equipment usage
2007
-
2008
Loews Royal Pacific Resort
(Receptionist)
Greeted guests at front desk and engaged in
pleasant conversations while managing check-in
process.
• Answered multi-line phone system to respond to
inquiries and transfer calls to correct departments
and personnel.
• Used internal software to process reservations,
check-ins and check-outs
• Calculated billings and posted charges to room
accounts, reviewing charges with guests at
checkout.
• Collected room deposits, fees and payments, kept
accounts in balance, and ran daily reports to
verify totals.
• Contacted housekeeping staff and maintenance
department immediately to resolve guest room
issues
• Updated customer accounts with add-on room
charges, mini bar use and room service bills.
• Resolved customer issues quickly and notified
supervisor immediately when problems escalated
• Protected guest valuables with main safe or in
individual boxes to maximize security
2006
-
2007
Loews Royal Pacific Resort
(Housekeeping Supervisor)
Worked with front desk to respond promptly to all
guest requests and communicated repair needs to
maintenance staff.
• Assigned housekeeping staff to specific shifts and
room blocks based on abilities and daily
requirements
• Trained and mentored all new personnel to
maximize quality of service and performance.
• Implemented new cleaning processes and team
strategies like the “Mighty Clean and Mighty
Maintain” to reduce necessary man-hours
• Adhered to safety protocols by enforcing proper
equipment usage
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Organize data in a specific way so that it can be easily accessed and analysed.
Content Creation
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Expert
Focus on providing high-quality service, building strong relationships and ensuring customer satisfaction.
Graphic Design
Develop visual concepts and designs that communicate a message or brand identity using creativity and technical skills t