Mariano Marcos State University
Bachelor of Science in Business Administration
Completed in 2006

* Product Listing
* SEO
* Listing Optimization
* Keyword Research
* Product Sourcing
* Client Support
* Social Media Management
* Customer Support
* Customer Sales

Hardworking and self-motivated Professional with over 8 years of experience in providing top-notch quality Client and Customer Support specializing in phone and email support. Goal-focused and results-driven to generate results and add value beyond expectations.

AMAZON VIRTUAL ASSISTANT (January 2022 - July 2022)

AFNI Philippines (January 2015 - March 2022)
Resolution Specialist and Live chat support
* Handle escalation calls and supervisory assistance.
* Process refunds and change order requests.
* Assisting in basic troubleshooting.

CONVERGYS ( March 2013 - December 2014)
Technical Chat Support
* Provided customer support via chat.
* Provided assistance to customers on troubleshooting.
* Identifies and handles customer inquiries.

NCO (August 2011 - January 2013)
Sales Representative
* Kept updated on development and issues with the product
* Selling products related to phones.
* Understand customer needs and provide solutions.

PACIFIC HUB ( July 2009 - December 2010)
Customer Service Representative
* Assisting customers with their accounts and upgrading their service.
* Processing payments and refunds.
* Provide quality customer service.