2009-2011

Bachelor in Broadcast Communications, (Undergraduate)

2005-2009

Muntinlupa National High School, (Graduate)

Data Entry and Analysis

Social Media Management and Facebook Ads Management

Subject Matter Expert / Leadership Skills

Content Creator

Customer Care Professional

I've been in customer service for 11 years, and I believe I've developed outstanding communication skills and the ability to provide high-quality results. I enjoy challenges and putting my skills to use in the best way possible to achieve the company's goals.

2021 - 2022

AMERICAN EXPRESS INTERNATIONAL, (USCEN and CANADACEN Market - Customer Care Professional)

• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, email, mobile messaging).
• POC for the team when the team leader is not available.

2017 - 2021

CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORP., (Advocacy Team - Data Entry and Management Coordinator)

• Administrative tasks: Email / Schedule Management, Data Entry, Analysis and Reporting.
• Perform the role of Team Leader Reliever for newly hired teams during their full training session.
• Participate, as our Business Unit’s representative, in company-wide innovation meetings that aims to address pain points in our products and services

2013 - 2017

CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORP, (Branded Book Core Servicing - Sr. Representative)

• Provided product-wise assistance and support to new colleagues.
• Served as POC whenever applicable and provided reports and updates regarding our team’s stats so we can be aware of our performance.

2011 - 2013

HSBC ELECTRONIC DATA PROCESSING PHILIPPINES INC. (HSBC HDPP PHILIPPINES), (Retail Customer Care - CSE-B-Call Center / Operations Associate)

● Provided customer service to the customers which includes orienting them properly about the account’s products and services.