2021
Business Administration – Financial Management
University of Nueva Caceres
More Info About Me
✅ LTL Operations Specialist.
✅ A highly organized multitasker with a passion for writing and researching.
✅ Recognized as a Top Performer in Customer Service for several consecutive months.
✅ Contributed to several organizations and companies as a Researcher and Content Writer.
✅ A former Customer Service Specialist who specialized in Sales Operations, Logistic, and Social Customer Service.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
LTL Operations Specialist
Certificates
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My Experience and Education
2021
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2023
Trifecta Transport
(LTL Operations Specialist)
I mainly work as LTL Dispatch Lead to manage LTL bookings and schedule shipments through EDI, email, and phone calls, and ensure that we get ships done. Additionally, I communicate with customers if ever an issue arises and provide them with options to ensure on-time resolution.
2015
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2017
Concentrix
(Customer Service Representative)
A former Customer Service Specialist who specialized in Sales Operations, Logistic, and Social Customer Service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.