2019
Bachelor of Science in Industrial Education - Major in Art Education
Technical University of the Philippines
Know more about me!
Hi there! My name is Carmela, but you may call me Cams. I have five dogs and two twin daughters. I have about three years of experience with customer service concerns over the phone, via email, and chat. For six months, I also assisted trainees in dealing with client issues.
As your virtual assistant, I can provide a wide range of services to assist you in growing your business. I'm a customer service champion and detail-oriented Virtual Assistant with vast experience who gives outstanding support and guarantees that projects are finished on time and in tight confidence. In fast-paced, virtual environments, follow established rules and processes to meet and exceed all customer expectations. I've created a productive, well-organized office where I can do my best work.
My Skills and Competencies
Amazon Virtual Assistant
Social Media Manager
General Virtual Assistant
Customer Service
Certificates
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My Experience and Education
2021
-
2022
Amazon
(Subject Matter Expert)
• Assessing corporate operations and processes using topic
expertise.
• Identifying areas where technical solutions could boost
business results.
• Consulting on a variety of business operations, mentoring,
and sharing specialized expertise
• Technical solution development, testing, and
implementation supervision.
• Identifying whether or not technical solutions meet
specified requirements
2020
-
2021
Amazon
(Customer Service Representative)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
2019
-
2020
Acadsoc
(English tutor)
• Organize and execute lessons
• develop materials and activities
• Hands out assignments and interesting exercises
• Detect students that needs extra attention and create customized plans
• Grade test and homework
• Offer useful feedback for student improvement
• Records students’ grades and attendance
• Research and deploy improved teaching methods
• Report to parents about their ward’s performance
2018
-
2019
Concentrix
(Technical Support Representative)
• Actively listen to customers to understand their issues or concerns
• Interview clients to gather information useful in providing recommendations and solutions to a technical problem
• Install, configure, and troubleshoot computer systems, servers, and network issues
• Provide daily technical support services for information technology establishments
• Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
• Document and track customer issues using a ticketing system to ensure quick resolution
• Explain highly technical details to customers using simple understandable terms
• Educate customers on the features of company products/services to minimize technical challenges
• Follow-up on customers to ensure their issues are completely resolved
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Customer Service
Address and solve problems in a way that is a win-win situation for the customer and the company.
Copy Writing
Creates written content that is tailored to a certain audience and has a goal.
Content Creation
Creates written content that is tailored to a certain audience and has a goal.