I am highly detail-oriented and comfortable working under pressure in a fast-paced environment, with over ten years of professional experience in the banking industry. I am committed to helping Amazon Sellers source and analyze winning products that generate profit and maximize ROI through my various sourcing techniques.
I am also an experienced social media manager and I help business owners grow their online presence and earnings through digital marketing.
Ateneo de Davao University
The Ateneo de Davao University is a premiere Filipino, Catholic and Jesuit University founded by the Philippine Province of the Society of Jesus in 1948. It aims to establish a standard of excellence in academic and spiritual formation in various fields.
• All-around social media manager
• Handle all social media accounts in Facebook & Instagram
• Initiate social media campaigns via Facebook ads & Instagram ads
• Create and plan content using Canva & Meta Business Suite
• Create product descriptions and captions in all social media accounts
• Create basic poster graphics in Canva
• Serve as engager (reply to comments and inquiries, post to Facebook groups)
• Manage shop inventory in Meta Business Suite
• Product photographer and basic photo editor
• Social Media Manager for a local small business shop
• Run Facebooks Ads & Instagram Ads
• Manage all social media accounts
• Manage Shopee seller central account (July 2022)
• Maintain & create listing of products in Shopee
• Respond to customer inquiries
SALES & MARKETING, RELATIONSHIP MANAGEMENT, CUSTOMER SERVICE & BRANCH OPERATION
• Handle in-house selling, cross-selling of bank products & services
• Identify customer's needs, maintain & nurture customer relationship through marketing calls, recommending & cross-selling bank products, services & alternative channels
• Formulate strategies to further increase dealings with the bank
• Manage account portfolio of branch customers to achieve sales targets
• Conduct call outs and log sales leads in CRM
• Log & create case in CRM of client's requests (ATM card replacement/blocking, check book requisition, other loan related requests (SOA, History of Payments)
• Handle customer complaints and coordinate with the concerned units via CRM or e-mail & ensure resolution and meet client satisfaction
• Perform customer maintenance & information updating via CRM
• Perform KYC screening, interview and gathering of appropriate documents and ensure completeness and accuracy of documents
• Attend to customer's inquiries on account opening, product features, pricing, service charges, etc.
• Highlight & explain to customers important terms and conditions applicable to the type of product availed
• Process bookings or subscriptions on various bank products such as time deposits, loan availment & other investment placements (UITF, bonds, etc.)
• Monitor maturities of investments
• Assist on loan documents signing (Personal Loan, Auto Loan, Home Loan, Business Loan)
• Preparation of Bank Certification requests
• Manage e-mail via Microsoft Outlook and ensure all messages are read
• Respond to telephone inquiries
• Responsible for daily servicing of monetary deposit of all bank customers - deposits, payments, withdrawal, encashments, foreign currency conversion & other financial transactions.
• Perform end-of-day balancing of cash & assigned numbered forms & locate discrepancy
• Review & ensure correctness of transactions processed by another teller
• Scan & ensure completeness of transaction documents
• Ensure AMLA alerts are acted upon within the turnaround time
• Perform signature verification & approve based on delegated authority limits
• Counterfeit verification of cash or bills received over-the-counter
• Verify security features of on-us check deposits & encashments
• Ensure accurate sorting & bundling of cash received
• Assist & monitor items held for safekeeping (passbooks, checkbooks, manager's check, bank certificate, etc.)
• Act as alternative custodian of vault combination
• Ensure timely posting of monthly remittance of Pag-IBIG members from various employers
• Convert excel files to .dbf files using FoxPro for uploading of monthly remittance
• Reconcile customer records for complaints received regarding missing monthly contribution
• Clerical-related duties such as word processing, filing & maintaining record system, faxing, photocopying
• Conduct call-out & market MyPLDT DSL internet connection to existing PLDT subscribers (residential & business group)
• Market other PLDT promotional products such as TeleSulit, TeleTipid
• Market non-PLDT subscribers (such as BayanTel users) to switch to PLDT
• Perform call-out to existing subscriber to remind them of their upcoming bill
• Responsible for follow up call-outs for delinquent accounts
Collect information from web to Google Sheets or MS Excel using Instant Data Scraper
With proficient typing skills at 92WPM with high degree of accuracy at 99% and has excellent attention to details.
I am your always-ready virtual assistant and I am here to assist you in handling a wide range of administrative tasks.
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Promote ads through various social media platforms to increase engagements
Create visual graphics, plan and manage content calendar
