2023
BSBA Human Resource Development and Management
St. Paul University at San Miguel
Get To Know Me
I'm Carla Joy M. Flores, a 23-year-old individual from San Miguel, Bulacan. In May 2023, I graduated from St. Paul University in San Miguel, earning a Bachelor's degree in Human Resource Development Management.
I'm an aspiring freelancer seeking to enhance my skills and knowledge. I've enrolled in Pro VA to gain expertise as a Virtual Assistant, providing me with opportunities to learn and grow in this field. This has allowed me to immerse myself in various industries, understanding their unique requirements.
In my professional endeavors, I exhibit a high level of organization and attention to detail. I am determined, persistent, and dedicated to delivering quality results for each task I undertake.
My Skills and Competencies
FB Ads Management
Social Media Management
Data Entry
Content Creator
Customer Service
Certificates
My Experience and Education
December 9, 2025
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Current
Kaizen Asset Management and Services
(Excellence Officer)
Respond promptly and professionally to customer inquiries and complaints via phone, and email.
Provide accurate information about our properties, amenities, and leasing options.
Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
Coordinate with other departments to ensure timely resolution of customer issues and requests.
Maintain detailed and accurate records of customer interactions in our CRM system.
Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
Collaborate with the marketing team to develop and implement customer engagement initiatives.
Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
February 2, 2024
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September 7, 2024
Freeway Motor Sales Baliuag (Mitsubishi)
(Secretary)
As Secretary, I'm committed to delivering thorough support to clients with efficiency and professionalism. This involves addressing inquiries, concerns, and providing guidance on products and services across various channels. Additionally, I ensure the accuracy and consistency of promotional materials, such as flyers and price lists, bolstering the company's brand image. I also maintain meticulous records of walk-in clients and inquiries, facilitating efficient follow-up and analysis. Proactively reaching out to clients further underscores my dedication to their satisfaction and the cultivation of enduring relationships. These responsibilities collectively contribute to the smooth functioning and success of the business.
My Services
Graphic Design
Creating engaging graphics for social media posts, cover photos, and advertisements to enhance online presence.
Calendar Management
Regularly update and maintain client's calendar with new appointments, cancellations, or rescheduled events.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.