I am a dedicated and detail-oriented Medical Virtual Assistant with hands-on experience in the U.S. healthcare industry. As a freelancer, I have supported healthcare providers and insurance companies with tasks including member verification, benefits and authorization confirmation, claim verification, billing adjustments, and appeals review — particularly for Out-of-Network negotiations.
I’m highly familiar with medical insurance processes and HIPAA-compliant communication, and I take pride in providing accurate, timely, and efficient administrative support. My background allows me to understand both provider and patient perspectives, ensuring smooth coordination and clear communication.
Notre Dame- RVM College of Cotabato
Providing and verifying information on claims and benefits, managing denials, checking prior authorization status, investigating claims with higher pricing, adjusting claims, and reviewing appeals to determine if a claim qualifies for adjustment.
The Corporate Administrative Assistant provides high-level administrative support to executives, managers, and teams within the organization. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced corporate environment. The assistant serves as a key point of contact, ensuring smooth communication, efficient scheduling, and accurate documentation to support business operations.
Assist customers with inquiries related to sales, products, and services. Process orders efficiently, ensuring accurate information is captured for timely fulfillment. Confirm customer schedules, appointments, and deliveries to ensure smooth service. Provide product recommendations based on customer needs and preferences, contributing to sales goals.
Follow up with customers regarding pending appointments, sales, or service confirmations. Handle customer complaints or concerns in a professional and empathetic manner, offering solutions. Collaborate with sales teams to ensure customer satisfaction and improve sales processes. Ensure compliance with company policies, including privacy, scheduling, and sales procedures.
Experienced in claims and benefits, handling adjustments, appeals, compliance, and complex inquiries.