2017
Bachelor of Arts Major in English Language
Mindanao State University - Buug College
Summary:
Experienced Virtual Assistant specializing in Executive Support, Real Estate, and Customer Service.
Hello, I’m Bri, an experienced Virtual Assistant specializing in Executive Support, Real Estate, and Customer Service. With over four years in the industry, I bring a unique combination of administrative efficiency, customer-focused service, and targeted lead management skills to help my clients streamline operations and drive results. As an Executive Assistant, I excel at optimizing schedules, managing communications, and ensuring executives have the support they need to focus on high-impact tasks. I’m skilled in lead generation and appointment setting in Real Estate, connecting potential clients to opportunities with precision and care. My customer service background means I approach every interaction with patience, empathy, and efficiency. Whether supporting a growing business or handling a high volume of client requests, I am committed to delivering reliable, proactive assistance tailored to your needs.
My Skills and Competencies
Lead Generation & Appointment Setting
Data Management & Research
Calendar & Email Management
Executive Assistance
B2B Outreach & Cold Calling
Social Media Management & Content Creation
Marketing & Branding Support (Canva, Capcut)
Project Coordination (Asana, Notion)
Customer Service & Support
Real Estate Virtual Assistance
Certificates
My Experience and Education
2024
-
2024
BRUNTWORK
(Real Estate Cold Caller & Appointment Setter)
● Conducted 200-300 outbound calls daily to real estate leads in San Antonio, utilizing Google Voice and Mojo Dialer to enhance call efficiency and outreach.
● Increased appointment scheduling by 20% monthly by effectively qualifying leads based on property ownership status, budget, and other relevant criteria.
● Managed and organized lead data in Google Sheets, ensuring accurate tracking, follow-up, and pipeline management.
● Streamlined the lead qualification process, enhancing lead quality and improving conversion rates.
2024
-
2024
OMNI INTERACTIONS
(Appointment Setter (Contractual))
● Handled inbound calls, provided information on vehicles, and scheduled test drives.
● Initiated outbound calls to follow up with potential customers and schedule appointments.
● Assisted customers in selecting suitable vehicles based on their preferences and needs.
● Scheduled appointments efficiently, confirming details and sending follow-up messages.
● Maintained professionalism and provided exceptional service to enhance customer satisfaction.
2023
-
2024
ATHENA
(Executive Assistant)
● Provided administrative support to the Senior Director of Marketing, facilitating smooth day-to-day operations and increasing team productivity.
● Managed the executive's calendar, optimizing schedules and coordinating 10% of meetings monthly, ensuring proper agenda distribution and follow-up.
● Drafted and proofread important documents and correspondence, saving senior leadership valuable time and improving team communication.
● Coordinated logistics and handled inbound communications regarding new shop openings, ensuring customers and partners received timely and relevant updates.
2022
-
2023
FLATWORLD SOLUTIONS INC.
(Account Executive | Subject Matter Expert)
● Conducted 100+ outbound B2B daily calls to gather business insights from retail stores and restaurants, maintaining strong client relationships.
● Led a team of 17 employees, improving team productivity and achieving a 95% success rate in daily performance targets.
● Created and communicated performance metrics to clients, offering actionable insights and strategic recommendations to address performance gaps.
● Implemented action plans in collaboration with clients to drive continuous improvement and foster stronger partnerships.
2021
-
2022
START VIRTUAL
(Real Estate Virtual Assistant)
● Dialed 1,000 numbers daily using Batch Dialer to generate high-quality leads in the real estate market.
● Leveraged Batch Leads and CRM systems to ensure effective communication with potential sellers, driving lead conversion.
● Scheduled an average of 2.5 appointments daily, connecting clients with real estate agents for successful property transactions.
● Closed deals by ensuring a seamless handoff between leads and clients, demonstrating strong sales and negotiation skills.
2019
-
2020
TELEPERFOMANCE
(Customer Service Representative)
● Managed a high-volume workload, handling 250 calls daily on average and providing excellent customer service across multiple channels.
● Assisted 12 customers daily with hotel reservations, including bookings, cancellations, and refunds.
● Successfully activated 6 cable boxes and remotes per day, ensuring timely delivery and customer satisfaction.
● Scheduled 2.5 technician visits daily, resolving technical issues efficiently and ensuring optimal customer satisfaction.
2017
-
2019
QQ English
(ESL Teacher)
● Taught business English, travel English, and IELTS preparation to students from diverse backgrounds and ages.
● Managed a roster of 5 offline and 10 online students, customizing lesson plans to align with individual goals.
● Facilitated interactive and practical lessons, improving conversational, written, and exam-related English skills.
● Successfully guided students to achieve desired IELTS scores and enhance professional communication skills.
My Services
Customer Service Support
Efficient call handling, quick resolutions, and attentive support to enhance the customer experience.
Appointment Setting
Organized scheduling, qualified appointments, and smooth lead follow-up for reliable client connections.
Lead Generation & Cold Calling
Targeted outreach, qualified lead connections, and a results-driven path to expanding opportunities.
Data Management & CRM
Accurate data tracking, organized CRM systems, and a seamless process for managing lead information.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Organization & Entry
Accurate data entry, organized records, and an easy-to-access system for efficient tracking.
Inbox Management
Master your inbox chaos, declutter your digital world, and find serenity in every message.
Calendar Management
Effortless scheduling, productive planning, and a stress-free path to staying organized.
Travel Management
Turn travel hassles into seamless adventures, with every detail meticulously handled for you.