2017
Bachelor of Arts Major in English
Mindanao State University Buug Campus
A Little Something About Me:
From BPO dynamo to Real Estate virtuoso, and an ESL wizard, I've woven adaptability into my DNA! Navigating high-volume chaos, orchestrating remote symphonies, and teaching to the rhythm of diversity is my jam. 🌟
When I'm not conquering the professional galaxy, you'll find me binging movies and series with plots that rival the seven wonders. 🎬 And, guess what? I'm diving headfirst into learning Hangul, painting new horizons with every stroke. 🇰🇷 Join me on this exhilarating ride through a world where adaptability meets entertainment!
My Skills and Competencies
Appointment Setting
Customer Service
Copywriting and Editing
Research
Inbox Management
Calendar Management
Travel Management
Team Management
Training and Development
Social Media Management
Data Entry
Content Creator
Certificates
My Experience and Education
2022
-
2023
FLATWORLD SOLUTIONS INC.
(Account Executive | Subject Matter Expert)
Handled 80 calls per day to gather data from retail stores and restaurants concerning customer count, customer spending, and overall sales.
Managed and coached 17 employees to meet KPIs and hit the team's daily quota of 42 surveys per day
2021
-
2022
START VIRTUAL
(Real Estate Virtual Assistant)
Dialed 1000 numbers per day to reach out to leads selling their properties
Scheduled 2-3 appointments per day and set up appointments between the leads and the client for closed deals
2019
-
2020
TELEPERFOMANCE
(Customer Service Representative)
Managed a workload of 200-300 calls per day and provided assistance to an average of 10-15 customers daily, addressing their hotel reservation needs, including booking, refunds, cancellations, and extensions
Activated 5-8 cable boxes and remotes. Scheduled 2-3 technician visits a day
2017
-
2019
QQ English
(Online and Offline English Teacher)
Handled 5 students offline and 10 students online coming from different nationalities and
various age group
Trained and experienced teaching Business English, Travel English, and IELTS
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Inbox Management
Master your inbox chaos, declutter your digital world, and find serenity in every message.
Calendar Management
Effortless scheduling, productive planning, and a stress-free path to staying organized.
Travel Management
Turn travel hassles into seamless adventures, with every detail meticulously handled for you.