2015
Bachelor of Science in Marine Engineering
John B Lacson Maritime University
I'm your Rockstar!
Having had military training back in college has refined my skills. I have become a very responsible and highly organized person. I developed my intrapersonal skills so that I can work independently and in groups. I am very perceptive and very keen on details. I can deal with obstacles with grit and resiliency. Always completes tasks on time and with great skill. I always make sure that I put my 100% into every task I am assigned.
On the other hand, working as a customer service representative had toned down some of my strong qualities in a good way. I have learned to take things a bit lightly. Dealing with people’s emotions is not an easy task to do, so I learned how to empathize more. I realized that understanding is very critical. Listening to their concerns and knowing exactly where they are coming from has improved my problem-solving skills big time. And I still continue to learn and adapt as I improve myself.
My broad knowledge in a variety of fields polished my mind to its peak performance. This makes me the ideal candidate for the job.
My Skills and Competencies
Data Entry
Lead Generation
Customer Service
SEO
Appointment Setter
Email Marketing
Certificates
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My Experience and Education
June 2023
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February 2024
SEO Content Hero
(SEO Specialist)
Keyword Research: Using SEMrush to identify relevant keywords to optimize website content.
On-Page Optimization: Optimize website structure, meta tags, and content for search engines.
Off-Page Optimization: Build internal links and manage off-site SEO strategies.
Content Creation: Help writers by researching relevant sources to develop high-quality, SEO-friendly content to attract and engage visitors.
Performance Monitoring: Track website rankings, traffic, and conversions using analytics tools.
SEO Audits: Conduct regular audits to identify areas for improvement and implement solutions.
Stay Updated: Keep abreast of industry trends and algorithm updates to adjust strategies accordingly.
May 2022
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March 2023
Chargeflow.io
(Sales/Lead Generation/Email Marketing/Executive Assistant)
Generating Leads through Apollo platform
Used Hubspot, Zoho CRM, GoHighLevel
Contacting prospects through Text, Email, and Phone Calls
Assisting prospects with their concerns
Managing warm and cold leads in the CRM
Funnel Leads into the CRM as they progress
Run email campaigns through Lemlist
Setting up appointments via calls and emails
Working closely with the Executives
Nov 2021
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March 2022
AE Holdings
(Executive Assistant/Sales/Appointment Setter/Lead Generator)
Build lists or work a set list
Use LinkedIn or another software to find people in those companies
Use software to extract emails and phone numbers. Make sure phone number & LinkedIn URL are both added to the
file before adding to DeBounce
Use either an integration from that software or CSV transfer to put leads into System of Engagement (Lemlist) and or CRM
Put contacts into sequences - a cadence of steps consisting of emails, calls, LinkedIn messages, and other touch points like video or mail
Execute on those steps in call blocks, writing custom emails, researching contacts prior to engaging with them, sending LinkedIn requests, sending LinkedIn DMs,
Get responses through cold email and book meeting or objection handle or let go
Get cold call connects and book meeting or get referral or mark as uninterested
Get LinkedIn connection requests and have convos with people in DMs
Schedule meetings for AEs over calendar software, book and make sure meeting is confirmed/accepted
Send follow ups to prospect if meeting is a few days out to remind them, create reminders in calendar
Attend and shadow reps meeting and take notes, observe if they do discovery or demo
Take notes and enter into CRM prior to meeting that a meeting is booked, opportunity is create
2020
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2022
iQor Iloilo (Bell Canada)
(CSR Billing & Sales Specialist)
Handled Billing, Sales, and Basic Technical troubleshooting concerns.
Assisted our subscribers for their billing concerns such as Recurring charges, Over usage charges, Roaming charges, One time fees, and Credit Adjustments.
Helping our subscribers for their Device Upgrades, Monthly Plan Upgrades, also assists them with their monthly features to better adjust it for their needs and provide budget friendly service.
Processed internal Credit Check for new subscribers.
Tracked record of bills from way back 3-5 years ago for both active and cancelled accounts for billing purposes
Pitched for Home Internet & TV service subscription and provided promotions for better pricing
Used Lead Generation tools for price and service comparison with our competitors
Achieved sales target consistently and held the Best Sales Agent for our Quarterly Key Performance Assessments 3 times for the year 2021
2019
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2020
iQor Iloilo (AT&T USA)
(Collections and Accounts Receivable Specialist)
Handled mainly Billing concerns of our members.
Responsible for Collection of Payments, Payment Arrangements, Payment Extensions or Payment Plans and Credit Adjustments
Made sure all payment transactions are recorded in the system for reference.
Issued orders for Suspension, Cancellation, and Restoration of services.
2018
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2019
iQor Iloilo (1-800Flowers USA)
(CSR, Sales, & Billing Specialist - Team Lead - Trainer)
Mainly a Customer Service Representative work engaging in customer concerns with compassion and understanding
Helped our customers place an order for various occasions like Weddings, Anniversary, Birthdays, Funerals, etc.
Time tracked orders and making sure the bouquets will arrive on time by keeping in touch with our local florist and vendors.
Assist our customers for any complaints and making sure they are satisfied for what they paid for.
Trained newly hired employees and assisted them on the job and made sure every one of them are learning
Handled a team of highly motivated individuals and improved their speaking and writing skills fitted for the job
2015
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2018
Epic Gas Ltd. Singapore
(Engine Cadet - Junior Engineer)
As an Engine Cadet I was responsible for assisting the Engineers onboard ship
I am assigned to file all the manuals and important documents
Take record of the minutes on every Toolbox meeting
Tend to my designated cleaning area daily
Assist in routine checking of the main, auxiliary, and emergency engines including emergency alarms
Responsible for filing all the safety & risk assessment checklist and job orders.
Took part in routine maintenance and overhauling of both main and auxiliary engines