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Bachelor of Science in Tourism Management
STI College San Pablo
Experienced Virtual Assistant
Hello! I'm Bianca Marie Amit, 24 years old. I live in San Pablo City, Laguna Philippines. I am undergraduate of Bachelor of Science in Tourism Management . I have 2 years and 5 months of work experience in the Email and Chat Virtual Assistant role, where I developed valuable professional skills, including customer satisfaction, customer service, and relationship management. With a strong attention to detail, excellent typing skills, and proficiency in data management tools such as Microsoft Excel and Google Sheets. Also, I enjoy creating content, staying up to date with trends, and helping brands connect with their audience online. I'm organized, creative, and eager to support the team with managing posts, engaging with followers, and growing social media presence.
My Skills and Competencies
Content Creation
Copywriting
Community Management
Analytics & Reporting
Data Entry & Accuracy
Communication Skills
Organization & Time Management
Email Management
Calendar Management
General Virtual Assistants
Online Bookkeeping
Social Media Management
Certificates
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My Experience and Education
2021
-
2024
Catch Creation Company
(Email Virtual Assistant and Social Media Moderator)
- Analyzing and answering customers' concerns via email, chats, and threads. For example, Tracking the status of the orders, modifying orders and customer details, canceling, and negotiating with customers by offering discounts and free items.
- Utilized tools such as Helpdesk, Zendesk, Konnektive, ShipHero, Shipstation,
Carson, and Rapid
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Lead Generation with Email Marketing
Identifying and cultivating potential customers through email campaigns and other channels
Online Bookkeeping
Precisely document and manage the company’s financial transactions, ensure compliance with financial regulations.
General Virtual Assistants
Handle a wide range of tasks and responsibilities