2016
Bachelor of Science in Mechanical Engineering
Cebu Technological University - Main Campus
More Info About Me
Hi there! I'm a versatile Virtual Assistant that can help you with a lot of things. May it be administrative support, executive assistance, customer service, social media management, lead generation, data entry, and many more. With strong organizational skills and attention to detail, I help streamline tasks, manage schedules, handle correspondence, and ensure smooth day-to-day operations for businesses and executives.
If you're looking for a reliable, efficient, and proactive professional to help your business thrive, I'm here to assist!
My Skills and Competencies
Lead Generation
Research
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2025
-
Current
EASTWOOD REALTY
(RESEARCH ANALYST)
Worked as a Research Analyst doing various research projects.
Assist Marketing team with creating templates for Financial Summary on new listings.
Test and run data on new software for property Underwriting
Do various tasks whatever the management or the team needs help with.
Prospecting Leads using Reonomy and Propstream.
Assist in creating SOPs for Onboarding new clients and new MLS listings
2023
-
Current
SOLIDO DESI OTSO
(Social Media Manager)
>manages the page
>schedule postings for incoming important events
>engage with the page followers by answering to comments and messages
2023
-
2025
KENDON INDUSTRIES LLC
(ADMIN ASSISTANT/ GVA)
Manage calendars and schedule meetings, appointments.
Prepare meeting agendas and take detailed minutes.
Answer and direct phone calls and emails professionally.
Act as the point of contact for internal and external clients.
Draft and proofread documents, reports, and correspondence.
Enter, update, and retrieve data in databases and spreadsheets.
Compile and analyze data for reports and presentations.
Assist with special projects as needed.
Perform research and provide summaries or reports.
2020
-
2023
JP MORGAN CHASE & CO
(SENIOR ACCOUNT SPECIALIST III - ADVANCE TECHNICAL SUPPORT FOR U.S. AND CANADIAN E-COMMERCE MERCHANTS/ ADMINISTRATIVE ASSISTANT)
Utilized Salesforce CRM to streamline complex issue resolution, achieving anaverage of 500 cases
resolved per month and a resulting 95% efficiency improvement.
Handled 100 emails per day with efficiency and accuracy resulting in a 98% customer satisfaction
rate at the end of the month.
Generated daily transaction reports, accurately analyzing data for 500+ transactions per day,
resulting in a 99% error-free report rate at the end of the month.
Resolved an average of 50 billing inquiries per week, resulting in a 95% customer satisfaction rate at
the end of the month.
Resolved over 100 technical issues per week, resulting in a 20% reduction in technical issues at the
end of the month.
2019
-
2020
JP MORGAN CHASE & CO
(SENIOR ACCOUNT SPECIALIST 1 - CONSUMER ONLINE BANKING)
Maintained an average handle time of 10 minutes for technical support calls.
Contribute 20% increase in issue resolution
Achieved a 15% improvement in customer feedback ratings upon helping them resolve website and
app related issues.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation
I can help you search for leads
Executive Assistant
If you are looking for an Executive Assistant that can help you manage tasks on a daily basis, I am the best candidate f
Testimonials
Feedback from my client
"And no way, I will keep you for as long as possible."
Feels so great to be valued
"I do want to tell you that despite of problems we had here, we really appreciate your help. I have not said it enough. But I hope you feel that we or at least I appreciate everything you do."