2018
Accountancy Business and Management
University of Perpetual Help System Dalta
Get to know me!
I am a dedicated and detail-oriented Virtual Assistant skilled in strategic decision-making and efficient administration. I thrive in fast-paced settings where my organizational abilities and attention to detail enable me to manage tasks effectively. My strong commitment to excellence makes me a quick learner who adapts well to new challenges. I take pride in my ability to work independently while maintaining high-quality standards and meeting deadlines. As a collaborative team member, I am a reliable asset dedicated to contributing to the success of any organization.
My Skills and Competencies
Chat and Email Support
Multitasking & Time Management
Attention to Detail
Typing Speed-Accuracy
Problem-Solving Skills
Confidence in Decision-Making
Social Media Management
Customer Service
Certificates
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My Experience and Education
2021
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2022
EXL Service
(Customer Service Representative)
Managed a healthcare account, coordinating and scheduling appointments for patients and doctors.
2019
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2021
Ibex Global
(Chat and Email Support Representative)
Managed an international ride-hailing app account, delivering prompt support to riders and drivers by addressing inquiries and resolving issues through email and live chat.
2018
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2019
Teleperformance
(Customer Service Representative)
Handled a telecom account, delivering customer support by troubleshooting technical issues and resolving subscription-related concerns.
My Services
CHAT AND EMAIL SUPPORT
Delivering reliable service that earns trust, creates loyalty, and turns every interaction into a positive experience.
CRM & HELP DESK TOOLS EXPERT
Skilled in using CRM platforms to resolve tickets, automate support, manage customer profiles, and generate insights.
E-COMMERCE EXPERTISE
Proficient in managing online orders, troubleshooting website issues, and handling shipping, returns, and refunds.