2019
Bachelor of Science in Information Technology Major in Digital Arts
STI Academic Center – Lucena
Your Ultimate Virtual Right Hand
Hi, I'm Bave! I have five years of experience in the BPO industry, specializing in customer service and administrative support. At 26 years old, I am a dedicated professional, married, and a proud parent of one wonderful child. I take pride in my strong work ethic, ensuring that all tasks assigned to me are completed accurately and on time.
I am a fast learner, highly adaptable, and able to thrive in fast-paced environments. My ability to multitask allows me to efficiently manage multiple responsibilities while maintaining high-quality results. I work well independently but also excel as a team player, collaborating effectively to achieve shared goals. I am always eager to learn new skills and take on challenges that contribute to both personal and professional growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Content Creator
General Virtual Assistant
Video Editor
Photo Editor
Certificates
My Experience and Education
February 09, 2025
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Present
Pro VA
(Social Media Manager - Trainee)
• Social Media Management
• Social Media Plan & Strategies
• Social Media Marketing (Organic)
• Branding
• Content Creation
• Copywriting (Caption & Hashtag)
• Engagement
2023
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2025
Concentrix Account: Social Media Account (Chat and Email Support)
(Customer Service Advisor I)
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Track, document and retrieve information in chat and email tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
2023
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2024
Accenture Inc. Account: Tech Account (Email Support)
(Supply Chain Management Associate)
• Gathering data through SAP (Systems Applications and Products).
• Provide email reports to the clients who avail the products.
• Responsible also for assisting clients who avail products.
• Manage multiple queries and perform Data Entry.
• Provide Debit and Credit Note for Returned items in case of damages and missing products.
2021
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2023
Accenture Inc. Account: Tech Account (Email Support)
(Data and Document Management New Associate)
Supporting an AI through email and responsible for scheduling client’s meeting/agenda through email.
2019
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2021
Accenture Inc. Account: Telco Account (Chat Support)
(Transaction Processing New Associate)
Responsible for providing timely and accurate solution/support to the Technicians from the US through chat.
My Services
Video Editor
Editing videos for a variety of media, social media, advertisements, and corporate videos.
General Virtual Assistant
Committed to helping you streamline your workload, stay organized, and maximize productivity.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.