Experienced SEO Analyst and Content writer who is persistent in keeping up to date on any SEO changes by the major search engines. Specializes in public service blogs and ecommerce websites. I am also a seasoned Customer Service and Technical Support Specialist as well.

• Adept at utilizing several types of analytical software
• Develops custom metrics to measure website performance
• Able to establish good working relationships with reliable online content providers
• Proficient in several website platform
• Efficient at interviewing clients to determine goals and needs
• Creates comprehensive presentations and reports for client benefit

Technical Support Representative

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Technical Support Representative

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Customer Service Representative

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.

SEO Analyst

• Responsible for evaluating client websites and developing a plan filled with action items.
• Monitored scheduled and unscheduled algorithm changes to the major search engines.
• Represented the company at a variety of Internet marketing seminars and symposiums.
• Created comprehensive metrics and generated web traffic reports based on those metrics.
• Worked closely with marketing partners to develop link building programs for clients.
• Responsible for maintaining SEO guidelines and integrity on each customer website.
• Developed an initial introduction package for new customers that explained the benefits of good SEO.
• Responsible for regular customer training sessions on how to properly update and utilize their websites.
• Worked with IT group to monitor web services and make them more efficient.

Ability to work under pressure
Ability to work in a team
Analytical thinking skills
Time management skills
Excellent communication skills
Strong critical thinking skills
Complex problem solver
Microsoft Office expert
SEO tools expert

Bachelor's degree

Graduated Cum Laude