I have extensive experience as a professional Customer Service Representative.
I am skilled at multitasking, working efficiently under pressure, and adapting to flexible schedules.
I prioritize teamwork and integrity in all aspects of my work.

Proficient in both written and spoken English communication
skilled at multitasking, able to perform well under pressure
adaptable with a flexible schedule,
and dedicated to being hardworking and professional.

Technical Support Representative

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Technical Support Representative

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Customer Service Representative

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.

SEO Analyst

• Responsible for evaluating client websites and developing a plan filled with action items.
• Monitored scheduled and unscheduled algorithm changes to the major search engines.
• Represented the company at a variety of Internet marketing seminars and symposiums.
• Created comprehensive metrics and generated web traffic reports based on those metrics.
• Worked closely with marketing partners to develop link building programs for clients.
• Responsible for maintaining SEO guidelines and integrity on each customer website.
• Developed an initial introduction package for new customers that explained the benefits of good SEO.
• Responsible for regular customer training sessions on how to properly update and utilize their websites.
• Worked with IT group to monitor web services and make them more efficient.

Ability to work under pressure
Ability to work in a team
Analytical thinking skills
Time management skills
Excellent communication skills
Strong critical thinking skills
Complex problem solver
Microsoft Office expert
SEO tools expert

Bachelor's degree

Graduated Cum Laude