With extensive experience in delivering high-quality customer service and technical support, I have consistently demonstrated the ability to resolve complex issues while maintaining a positive customer experience. My background includes handling high volumes of inquiries through various channels, including phone, email, and live chat, while ensuring quick and accurate resolution.

Key strengths include:

-Proven ability to multitask and work efficiently under pressure, often exceeding performance targets in fast-paced environments.

-Flexible and dependable, with a strong capacity to adapt to changing schedules and shifting priorities without compromising service quality.

-Committed to fostering a collaborative team environment, while upholding the highest standards of integrity, professionalism, and customer satisfaction.

Key Professional Competencies

Excellent Communication Skills: Proficient in both written and spoken English, with the ability to communicate clearly, professionally, and empathetically with customers, colleagues, and stakeholders across diverse backgrounds.

Strong Multitasking & Time Management Abilities: Demonstrated capability to manage multiple tasks simultaneously while maintaining accuracy and efficiency, particularly in high-pressure or fast-paced environments.

Adaptable & Flexible: Highly adaptable to shifting priorities and schedule changes. Willing and able to work flexible hours, including weekends and holidays, to meet business needs and ensure service continuity.

Hardworking & Professional: Known for a strong work ethic, attention to detail, and a commitment to delivering high-quality results. Maintains a professional demeanor at all times and consistently strives to exceed expectations.

Technical Support Representative

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Technical Support Representative

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Customer Service Representative

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.

Data entry Virtual Assistant

• Performed in-depth data entry and encoding of client information into secure databases with a high degree of accuracy and attention to detail.
• Ensured timely and precise submission of data, consistently meeting or exceeding productivity and quality benchmarks.
• Handled the upload and management of confidential documents, adhering strictly to data privacy and security protocols.
• Demonstrated a strong sense of urgency and focus under tight deadlines, maintaining efficiency and accuracy even in high-pressure situations.
• Played a key role in maintaining data integrity and supporting smooth workflow operations within the team.

• Thrives Under Pressure: Proven ability to remain focused, efficient, and composed in high-stress environments, consistently meeting tight deadlines and performance targets without compromising quality.
• Team-Oriented and Collaborative: Works effectively in team settings, contributing to a positive and productive work environment. Experienced in cross-functional collaboration and team-based problem solving.
• Analytical and Critical Thinking: Strong analytical mindset with the ability to assess data, identify patterns, and make well-informed decisions. Adept at applying logic and critical thinking to solve complex challenges.
• Time Management & Organization: Skilled in prioritizing tasks and managing time effectively to balance multiple responsibilities and ensure timely completion of projects and daily duties.
• Excellent Communication Skills: Articulate in both written and verbal communication. Capable of conveying information clearly to diverse audiences, facilitating smooth interaction between teams, clients, and stakeholders.
• Problem Solving & Decision Making: Recognized for innovative thinking and the ability to resolve complex issues efficiently. Capable of anticipating challenges and implementing practical solutions.
• Technical Proficiency:
o Microsoft Office Suite: Advanced skills in Word, Excel, PowerPoint, and Outlook for documentation, reporting, and data analysis.
o Google Workspace (Sheets, Docs, etc.): Experienced in using Google Sheets for collaborative data management, data validation, and real-time updates.

Diploma in Midwifery

Graduated Cum Laude

Bachelor of Science in Secondary Education

English Major