2014
Bachelor of Science in Information Technology
Pamantasan ng Lungsod ng Pasig
More Info About Me
As a Virtual Assistant, I have supported a U.S.-based family-owned farm, managing administrative and marketing tasks with precision and creativity. My role involved organizing files, managing emails, maintaining records, and creating graphic designs for online promotions and website updates. I also developed and managed content for social media platforms, coordinated with the store manager for smooth daily operations, and assisted in planning marketing strategies for seasonal campaigns and events.
As a Customer Support Specialist, I bring over 7 years of experience in customer service, data entry, email support, and live chat assistance. I am proficient in tools such as Zoho CRM, Office 365, and Microsoft Office, with a strong focus on accuracy and efficiency in managing customer interaction logs. I handled up to 100 emails daily, resolving customer concerns and retrieving necessary data to ensure satisfaction.
Additionally, I manage Facebook and Instagram pages, performing updates, content posting, and customer engagement. I have basic skills in photo and video editing and experience in Facebook Ads Management. I also handle E-commerce operations, including product listings, order updates, stock monitoring, and managing customer inquiries across online platforms to maintain smooth business performance.
My Skills and Competencies
Amazon Product Research
Social Media Management
Graphic Design
Data Entry
E-Commerce Management
Customer Service
Certificates
My Experience and Education
September 2024
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March 2025
Willow Haven Farm
(Virtual Assistant)
-Performed administrative tasks, including organizing files, managing emails, and maintaining records.
-Created graphic designs for the farm's website and promotional materials to enhance marketing efforts.
-Coordinated with the store manager to ensure seamless communication and efficient operations.
-Developed and managed content for online platforms to promote farm products and services.
-Assisted in planning and executing marketing strategies to support seasonal campaigns and events.
2018
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2025
Freelancer
(Graphic Designer)
-Create eye-catching graphics and designs for digital and print materials.
-Maintain brand identity consistency across all visual materials.
-Collaborate with the marketing team to execute creative campaigns.
-Proficiency in Adobe Creative Suite and a strong design portfolio required.
-Manage multiple projects, meet deadlines, and communicate design concepts effectively.
-Stay updated on design trends and contribute to a dynamic creative environment
2016
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2024
Accent Micro Technologies Inc.-(AMTI)
(Senior Client Support Specialist)
AMTI is a technology solutions and systems provider in the Philippines that helps companies manage and transform their business by taking advantage of advances in technology.
-Serves as the first point of contact for customers seeking assistance over the phone and email
-Assisted clients on warranty claims of units, recorded event, problems, and their resolutions in logs
-Scheduled onsite check-ups of defective units of the client.
-Direct/escalates unresolved technical issues to the next level of support personnel
-Updating monthly reports of warranty claims of different models of Computers, Printers, Laptops
2021
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June 2022
PRO VA PH
(Amazon Product Researcher - Apprentice)
-I handled key Seller Central Account KPIs to keep the account compliant with Amazon standards.
-Analyze current trends and all market data to select the niche with the most in-demand products and generate large sales volumes.
-Researching Profitable Products from various website
-Understanding and executing guidelines for product researching
-Creation of Daily Product Sourcing Plan/Strategy Analyzing and evaluating online suppliers and their product categories/product range, in line with the company’s profit and sales targets as well as budget
-Track and analyze trends in products consumption; and
-Other related tasks in support of business operations.
2014
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2016
ABS-CBN BROADCASTING CO.
(Data Entry/Equipment Booking Agent)
ABS-CBN Corporation is a Filipino media company based in Quezon City, Metro Manila, Philippines. It is the largest entertainment and media conglomerate in the Philippines
-Sourcing / Bidding suppliers for technical equipment for tapings
-Booked technical equipment (Lights, camera, Audio, etc.) used on a taping of Kapamilya shows
-Encoded important documents (request for rental form, monthly rental report, etc)
-Updating daily rental summary and rental schedule
-Coordinate with the Production department for the list of rental equipment used on tapings
2020
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2023
Girl Boss Cosmetics Ph
(E-Commerce Business Manager/ Social Media Manager)
Girl Boss Cosmetics Ph is an E-commerce selling cosmetics products
-Responsible for the online sales of the brand
-Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
-Creating promotional offers and checking to see that these are uploaded precisely
-Communicating product developments to prospective clients and old customers
-Product Listing on E-commerce Site
- Keep track of eCommerce activities, including online sales, ratings & reviews.
My Services
Graphic Design
Creating Designs
Amazon Virtual Assistant
Assistant to ensure that your online web store runs smoothly, be it is inventory sorting or order processing
E-Commerce Management
I help you, from listing creation to product research, competitor analysis, and listing optimization
Customer Support
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Product Researcher
Promote companies' products and services by developing copy for websites, social media, marketing materials.