2014
Bachelor of Science in Information Technology
Pamantasan ng Lungsod ng Pasig
More Info About Me
I am a Customer Support Specialist with 7 years of experience in customer service, email support, and customer care. Familiar with Zoho CRM, Office 365, Microsoft Office, and several other customer service software solutions. Very organized and meticulous with organizing customer interaction logs. Handled up to 100 emails daily, with duties including helping customers' concerns and retrieving customer data.
I'm also an experienced Amazon FBA Virtual Assistant ready to offer all-encompassing Amazon FBA services supported by in-depth courses and online training. I'll work with you to make the most of your company's potential, accomplish your objectives, and stay ahead of the competition. I've undergone training in both e-commerce and as an Amazon FBA Virtual Assistant, so I have the knowledge and time available to perform your assignment on schedule and with diligence.
I have also been managing Facebook pages and Instagram, I do the updates and posting on social media accounts, answer customer inquiries, update stocks and orders on E-commerce platforms, and other social media concerns. I have also a knowledge in Facebook Ads Management.
I have also been managing E-Commerce website. I do answer customer inquiries, product listings, update stocks and orders on our E-commerce platform. Keep track of eCommerce activities, including online sales, ratings & reviews.
My Skills and Competencies
Amazon Product Research
Social Media Management
Graphic Design
Data Entry
E-Commerce Management
Customer Service
Certificates
My Experience and Education
2018
-
2023
Freelancer
(Graphic Designer)
-Create eye-catching graphics and designs for digital and print materials.
-Maintain brand identity consistency across all visual materials.
-Collaborate with the marketing team to execute creative campaigns.
-Proficiency in Adobe Creative Suite and a strong design portfolio required.
-Manage multiple projects, meet deadlines, and communicate design concepts effectively.
-Stay updated on design trends and contribute to a dynamic creative environment
2021
-
June 2022
PRO VA PH
(Amazon Product Researcher - Apprentice)
-I handled key Seller Central Account KPIs to keep the account compliant with Amazon standards.
-Analyze current trends and all market data to select the niche with the most in-demand products and generate large sales volumes.
-Researching Profitable Products from various website
-Understanding and executing guidelines for product researching
-Creation of Daily Product Sourcing Plan/Strategy Analyzing and evaluating online suppliers and their product categories/product range, in line with the company’s profit and sales targets as well as budget
-Track and analyze trends in products consumption; and
-Other related tasks in support of business operations.
2016
-
2024
Accent Micro Technologies Inc.-(AMTI)
(Senior Client Support Specialist)
AMTI is a technology solutions and systems provider in the Philippines that helps companies manage and transform their business by taking advantage of advances in technology.
-Serves as the first point of contact for customers seeking assistance over the phone and email
-Assisted clients on warranty claims of units, recorded event, problems, and their resolutions in logs
-Scheduled onsite check-ups of defective units of the client.
-Direct/escalates unresolved technical issues to the next level of support personnel
-Updating monthly reports of warranty claims of different models of Computers, Printers, Laptops
2014
-
2016
ABS-CBN BROADCASTING CO.
(Data Entry/Equipment Booking Agent)
ABS-CBN Corporation is a Filipino media company based in Quezon City, Metro Manila, Philippines. It is the largest entertainment and media conglomerate in the Philippines
-Sourcing / Bidding suppliers for technical equipment for tapings
-Booked technical equipment (Lights, camera, Audio, etc.) used on a taping of Kapamilya shows
-Encoded important documents (request for rental form, monthly rental report, etc)
-Updating daily rental summary and rental schedule
-Coordinate with the Production department for the list of rental equipment used on tapings
2022
-
2022
Girl Boss Cosmetics Ph
(E-Commerce Business Manager/ Social Media Manager)
Girl Boss Cosmetics Ph is an E-commerce selling cosmetics products
-Responsible for the online sales of the brand
-Work with the marketing team or manage digital marketers to improve quality and traffic acquisition
-Creating promotional offers and checking to see that these are uploaded precisely
-Communicating product developments to prospective clients and old customers
-Product Listing on E-commerce Site
- Keep track of eCommerce activities, including online sales, ratings & reviews.
My Services
Graphic Design
Creating Designs
Amazon Virtual Assistant
Assistant to ensure that your online web store runs smoothly, be it is inventory sorting or order processing
E-Commerce Management
I help you, from listing creation to product research, competitor analysis, and listing optimization
Customer Support
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Product Researcher
Promote companies' products and services by developing copy for websites, social media, marketing materials.