2023-2025

Associate in Computer Secretarial

Pamanantasan ng Cabuyao

-Excellent communication and active listening skills
-Capable of working in a team environment, as well as independently
-The ability to work under pressure and multi-task
-The ability to follow instructions and deliver quality results
-Proactive and Assertive attitude
-Attention to detail and Problem-solving skills
-Excellent time management and organizational skills
-Analytical Thinking
-Takes ownership and assumes responsibility over a target or result
-Project Management Skills

ProVA | March 2024

General Virtual Assistant

Josephine D. Bico, Super Visor- J&T Express

Contact Number: 09204825204
Email: jhobico@gmail.com

2024 Part time

Mel pilotpractice, Social Media Marketing (V A)

*Email Marketing*
Create Email Campaign and graphic design on Canva
Writes engaging copy used in email campaigns and promotions
Distributing emails through the use of automation software.
Analyze campaign performance and suggest improvements
*Social Media Marketing*
Create engaging copy for captions used in Social Media
Create creative social media content (Images and Video)
Conduct community engagement to communicate with the audience and share posts with groups
Schedule posts to Social media scheduling platform
Creating Social media performance reports to track
posts performance and suggest strategies
*Content Writing*
Conduct keyword research and mapping for Blog Content Ideas
Write blog content on various content topics
Publish content on various platforms and analyze traffic performance
Optimizing old blogs to ensure it is SEO driven
*SEO*
Conduct a Site Audit to know the website’s current
performance, strengths, and opportunities to improve.
Perform Technical, On-Page, and Off-Page SEO
Do Citations and Directories Listings
Manage Google Business Listings and Promotions

2021-2023

Ph Global Jet Express Inc. (J&T Express), Back office/ Claims associate/ TL

*Claim Eligibility Assessment*
Determine if cases meet claim criteria.
Investigate root causes of damages.
*VIP Client Support*
Prepare paperwork for VIP claims.
Address branch and regional concerns.
*Quality Assurance*
Audit completed tasks for quality.
Distribute and assign tickets efficiently.
*Training and Reporting*
Conduct training on claim procedures.
Create weekly reports for managers.

2020-2021

Lazada, Back Office/ FD Call Out/ Data Associate

*Data Validation & Tagging*
Ensuring the accuracy and reliability of data through a validation process, and appropriately tagging
*Delivery Monitoring*
Monitor all deliveries; detect failures.
*Claims Handling*
File claims for losses/damages and monitor until the customer is compensated.