2012-2014
Bachelor of Science in Medical Technology
University of Perpetual Help System of Laguna
More Info About Me
I am committed to providing exceptional support and service to my executives, ensuring that they can achieve their goals and drive success for the organization. I look forward to the opportunity to bring my skills and experience to your team as an Executive Virtual Assistant
My Skills and Competencies
Administrative Support
Customer Service Excellence
Process Improvement
Dispatch Coordination
Social Media Management
Data Entry
Certificates
My Experience and Education
August 2024
-
Present
Talentpop LLC
(Administrative Growth Assistant)
Provided comprehensive customer service and retention support for an e-commerce business, including technical assistance and subscription management. Collaborated with the automotive dispatch team to coordinate technicians and mechanics while efficiently managing administrative responsibilities. Actively contributed to enhancing processes and improving standard operating procedures to boost team efficiency and service quality.
Nov. 2022
-
Jan. 2024
Ubiquity Global Services
(CSR and SME Team Support / NETSPEND PREPAID DEBIT CARDS)
Managing customer accounts, with a primary focus on maintaining their security. As part of my duties, I investigate any instances of suspicious activity and review transactions to determine whether a claim needs to be filed. Additionally, I regularly check the status of customer cards to ensure that they remain active and usable.
June 2020
-
Aug. 2022
Health Worth Diagnostic Clinic and Co.
(Information Officer / Doctor's Assistant)
Provided comprehensive support in a healthcare setting, combining patient-focused duties as a doctor's assistant with administrative tasks.
March 2019
-
Jan. 2020
Telus International Phils
(CSR / Technical Support Rep / Webhosting)
DNS troubleshooting, Domain management, billing, and website basic graphic editing for e-commerce and personal websites. Provided tech. support for Wix.com customers, resolving website issues, troubleshooting problems, and managing DNS records.
June 2018
-
Feb. 2019
ARB Call Facilities
(Loan Originator / Sales Agent)
Connected with potential borrowers across the US, assisting them with their online loan applications, and driving the sales process.
April 2017
-
May 2018
Teletech Phils.
(Retail Generalist / Customer Care Associate)
Provided comprehensive front-line customer support for Amazon, including shipment tracking, refund/replacement processing, and ensuring customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistant
Provides administrative and clerical support to high-level executives within an organization.
Administrative Support
Drive process enhancements, streamline communication flow, and empower executives and teams to concentrate on their prim