Jan 2019– Mar 2020

Chat Support/Email Support

-Handle and Respond to chat request from clients and customers in a timely manner.
-Delegate tasks to the appropriate departments to handle client’s requests.
-Project manages each request and monitors its timely delivery and completion
-Take command responsibility on all things running and working in the entire organization.
-Create and offer solutions for easy and moderate task.
-Monitor project completion on a day to day basis and mitigate anything that affects the completion of such project.
-Coordinate delivery and movement of items from and to different sites/offices.
-Have the ability to multi-task while working on a schedule –driven environment.
-Use analytical and critical thinking in making decisions to resolve the issues and concerns.
-Gather date through detailed reporting and analyze at the same time to create operational efficiency.

June 2021-August 2024

Data Analyst

-Enroll and maintain health plan member details, including processing of new members, renewals, updates and terminations.
-Generate invoices for medical plans and subscribers.
-Process and apply payments for subscribers.
-Review medical claims data entry, edits and verification, eligibility determination, and benefit verification.
-Process prior authorization requests or escalate for clinical review.